Product QA Developer, Principal

Duties & Responsibilities Serve as a Subject Matter Expert (SME) in quality engineering practices, including manual and automated testing, performance testing, non-functional testing, and AI-enabled development methodologies. Lead the design, development, and maintenance of application-agnostic UI and API test automation frameworks, ensuring a high standard of quality, scalability, and maintainability. This includes developing tools and solutions that help the Product Development organization improve quality and accelerate delivery. Define and implement testing, simulation, and evaluation strategies; identify and resolve automation framework challenges; and drive initiatives to reduce manual and automated regression testing efforts through AI-driven approaches and intelligent automation. Champion innovation in quality engineering through the adoption of AI-assisted testing, predictive quality analytics, telemetry-driven testing, and intelligent automation solutions. Actively participate in architecture, design, and requirements reviews, providing quality-focused recommendations and guidance. Function as an SME across multiple technologies, tools, and AI-enabled solutions. Collaborate with cross-functional Agile teams to ensure quality is embedded throughout the software development lifecycle, from requirements definition through delivery, in alignment with Shift-Left principles. Analyze product quality trends, identify high-risk or high-change areas (hotspots), and develop strategic quality assurance solutions that proactively mitigate risks and improve overall product quality. Mentor and coach engineering teams on quality engineering best practices, modern testing approaches, AI-enabled quality solutions, and emerging technologies that enhance productivity and accelerate delivery. Provide continuous feedback on product quality, partner closely with development teams to resolve quality issues, and drive continuous improvement initiatives across QA processes, frameworks, tools, and methodologies. Knowledge, Skills & Abilities 10+ years of experience in quality engineering, with a strong track record of ensuring product quality through both manual and automated testing. Proven expertise in designing and building test automation frameworks, developing quality engineering tools, integrating AI-driven capabilities, and leveraging database technologies. Hands-on experience with DevOps practices, cloud platforms (Azure/AWS), QA infrastructure management, and CI/CD pipeline implementation. Experience leveraging AI and machine learning technologies to enhance quality engineering processes, including intelligent test generation, test optimization, predictive quality analysis, and automation acceleration. Ability to analyze detailed architectural and design specifications, provide constructive feedback, and translate design requirements into effective quality engineering strategies and deliverables. Collaborate with Business Analysts, Product Managers, and Engineering teams to analyze requirements, clarify scope, identify risks, and ensure comprehensive test coverage. Strong hands-on experience with modern test automation technologies such as WebDriverIO, Playwright, or equivalent frameworks for UI automation. Experience with API testing and automation using tools such as Postman, K6, or similar technologies, including the design and implementation of scalable API test frameworks. Hands-on knowledge of performance, scalability, reliability, and security testing methodologies, with the ability to guide and mentor teams in adopting these practices. Participate in code reviews and quality gate processes to ensure adherence to engineering best practices, coding standards, testability requirements, and quality objectives. Quickly develop and apply domain knowledge within the target business segments supported by the software solutions. Design, develop, and maintain automated test suites based on functional and technical design specifications while ensuring robust functional coverage and long-term maintainability. Extensive knowledge of software testing principles, quality engineering methodologies, test design techniques, risk-based testing approaches, and modern testing strategies, including Shift-Left and AI-assisted quality practices. Qualifications 10+ years applicable experience and demonstrated success/knowledge. 4+ years of specialized/industry experience. Bachelor’s degree (or equivalent experience). Additional Qualifications 7+ years of test automation experience and demonstrated success/knowledge. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  We are an equal-opportunity employer.  Recruiter: Archana Singh At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. 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