Digital Technical Support, Field - Northern Italy

Job Description: Join our Ortho Digital team and play a key role in shaping the future of digital orthodontics in Italy. Our SPARK™ clear aligner system has helped treat over one million patients worldwide in the past five years—and continues to grow rapidly. This is a remote-based position in the North of Italy, offering the opportunity to work at the intersection of cutting-edge digital technology, clinical expertise, and customer engagement, with a strong focus on our clear aligner solution SPARK. In this role, you will act as a trusted technical partner to dental professionals, supporting them throughout their digital journey. You will be responsible for the initial processing and assessment of digital orthodontic cases, delivering high-quality technical support, and providing on-site and remote Spark demonstrations in close collaboration with our Sales teams. The role involves 25% of travelling and supporting dental events. This position is ideal for someone who enjoys combining hands-on digital dentistry, customer training and education, and problem-solving, while building long-term relationships with doctors and internal stakeholders. You’ll have a direct impact on customer success, product adoption, and the continued growth of SPARK in the Italian market. #LI-EU1 Job Requirements: What We’re Looking For: A Dental Technician or Dental Hygienist background is preferred, along with prior experience in the dental and/or orthodontic industry. Solid understanding of digital orthodontic workflows and manufacturing processes. Previous experience in a similar digital or technical support role, ideally involving: Intra‑oral scanners CAD/CAM systems Digital design software 3D printing and digital dentistry Tech‑savvy and digitally confident, with strong IT literacy (Windows, macOS, MS Office, remote support tools) and the ability to translate technical requirements into practical solutions for users. Strong organizational and time‑management skills, with the ability to manage multiple priorities effectively. A proactive and self‑sufficient professional attitude, combined with a strong team‑oriented mindset. An enthusiastic, logical, and creative thinker who enjoys problem‑solving and continuous learning. Native‑level Italian and fluent English; additional European languages are a plus. Willingness to travel occasionally; a valid driver’s license is required. Based in the North of Italy. Operating Company: Ormco Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.