Expert DevOps Engineer-Public Cloud

Key Responsibilities

• Act as the lead engineer on large or complex client deploy projects • Act as the lead engineer on product engineering projects to further develop our service • Provide AWS subject matter expertise advice and assistance to pre-sales architects • Installation, configuration, and ongoing management of O/S and AWS services. • Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling. • Maintaining high availability through proactive measures. • Troubleshooting and resolving complex technical issues. • Ensuring clients & partners are updated on current status of work and issues. • Raise, investigate and resolve problems and known errors in line with the problem management process. • Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board. • Partake in an oncall rota to provide 24x7 4th line support for Ensono’s AWS clients. • Proactively keep up to date on AWS services and developments. • Act as the technical escalation point in the team for other members • Act as team leader in Manager’s absence

Skills and Experience

• 12+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential. • 6+ years’ experience of engineering, architecting, or supporting AWS solutions. • Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred. • Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.). • Hold a number of current AWS Associate and Professional level Certifications ( Devops and Architect). • Hold at least one AWS Certified Speciality certification (e.g. Security or Networking) • Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained. • Scripting ability in one or more of Python, Powershell, Bash, Perl • Experience of using Git for version control • Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker) • Experience of Jenkins or other CI/CD pipeline technology useful or can be gained. • Good knowledge of TCP/IP. • A degree in a computing-related discipline preferred or equivalent ability and knowledge. • Excellent written and verbal communication skills. • Experience working in an ITIL environment beneficial. • Desire to continually grow, develop and improve. • Must be independent, self-motivated, a self-starter and possess a good working attitude. • Client focused and results driven – a consistently high performer. • Able to make independent judgement and coordinate the group when required. • Able to implement supportable solutions and make the complex simple. • Able to perform as a role model and resident expert within the team. • Able to professionally represent the company at events (e.g. user groups, conferences).