Lead Platform Engineer - Servicenow

Additional Job Description This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas – APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do: • Manage and maintain the ServiceNow Platform, including configuration, customizations, and day to day Administration tasks. • Help design, develop, and implement new features, modules, and functionalities with ServiceNow to enhance business processes and workflows. • Collaborate with ServiceNow and business teams to meet business needs, and implement technical S olutions . • Monitor System performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and system availability. • Create and maintain technical documentation, including system desi gn diagrams, process flows, and configuration details • Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help recommend innovative solutions to drive continuous improvements. • Help l ead cross-functional collaboration to deliver platform enhancements • Help Mentor and coach team to foster professional growth, technical excellence, and team cohesion

Minimum Requirements: • Certified ServiceNow System Administrator • Bachelor’s degree in computer science or related field • 7 + years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization • 3 + years of experience with ServiceNow workflows or Flow Designer • Experience configuring and implementing ServiceNow out-of-box application s such as APO/ ITSM/ITOM/CSM/SPM/PA/APM • Knowledge of AI and ML Capabilities • Experience working with ServiceNow in a large enterprise • Ability to contribute and Lead projects foll o wing Agile methodologies . • Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies • Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions. • Experience with Automation, Scheduled Job s , Events and Email Notifications, Email Scripting, Email Templates. • Experience with implementing u pdate sets, batch sets, and per scrum release methodology • Experience with ServiceNow i nstance c loning, system patching, and upgrades • Proven ability to work independently as well as part of a team in a dynamic environment • Ability to effectively prioritize and execute • Excellent problem-solving skills and attention to detail

Preferred Requirements: • ServiceNow – Accounts Payable Operations Experience • ServiceNow – Certified Implementation Specialist (any module)