Sr Software Engineer I

Job Posting Title: Sr Software Engineer I Req ID: 10149758 Job Description: The Walt Disney Company is seeking a skilled and motivated Software Engineer to join the ServiceNow ITSM & CMDB team within Enterprise Technology. This team supports Disney’s internal technology operations by building platforms that enable efficient service management and configuration tracking across the enterprise. As a Software Developer, design, develop, and implement IT Service Management solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development and a deep understanding of ITSM processes and best practices. Key Responsibilities Develop and customize ServiceNow ITSM applications including Incident, Problem, Change, and Request Management Design and implement workflows, business rules, UI policies, and client scripts Create custom applications and modules to meet specific business requirements Configure ServiceNow platform components including forms, lists, reports, and dashboards Integrate ServiceNow with third-party systems using REST/SOAP APIs and web services Develop and maintain update sets for application deployment across environments Collaborate with stakeholders to gather requirements and translate them into technical solutions Perform testing, debugging, and performance optimization of ServiceNow applications Create and maintain technical documentation and user guides Provide ongoing support and maintenance for existing ITSM implementations Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in ServiceNow development and administration Strong knowledge of ServiceNow ITSM modules and processes Proficiency in JavaScript, HTML, CSS, XML, and JSON Experience with ServiceNow scripting including server-side and client-side scripting Knowledge of ITIL framework and IT service management best practices Experience with ServiceNow integration technologies (REST, SOAP, Web Services) Understanding of database concepts and SQL ServiceNow Certified System Administrator (CSA) certification preferred Preferred Qualifications ServiceNow Certified Implementation Specialist (CIS) in ITSM Experience with ServiceNow platform development tools and methodologies Knowledge of Agile/Scrum development practices Experience with version control systems and DevOps practices Strong analytical and problem-solving skills Excellent communication and collaboration abilities

Job Posting Segment: Enterprise Technology and Data Job Posting Primary Business: Enterprise Technology International Primary Job Posting Category: Software Engineer Employment Type: Full time Primary City, State, Region, Postal Code: Bangalore, India Alternate City, State, Region, Postal Code:

Date Posted: 2026-05-04