Lead Salesforce Administrator

The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business. Job Description: Key responsibilities: Responsible for leading a team, administrating the Salesforce implementation to support a global user base Offer L2 support for the Salesforce platform. Guide junior platform administrators Support user queries and Training about new functionalities launched every month by development team. Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings. Manage the data migrations and data loading request for Salesforce. Support of the Salesforce integration with other applications and downstream systems Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development. Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports. Stay up to date with new Salesforce releases and evaluate new features for implementation. Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog. Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working! Skills and Experience - Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must. Must have 6 years of experience working as a Salesforce Administrator. Must have 3 years leading teams experience. Strong problem-solving skills, data and software applications High energy and passion for the job with a can-do attitude Ability to lead a team of platform administrators and work on own Must be a self-starter and willing to get stuck in Strong organizational skills and resourcefulness Proven ability to deliver on commitments Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes Exposure to JIRA or Azure Devops Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I. Experience within a large, global organisation would be advantageous Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work