Systems Analyst II

3–5 years of experience in a System Support, Desktop Support, or IT Operations role

Strong hands-on experience with Microsoft 365 and Exchange Online

Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)

Solid working knowledge of Active Directory and identity troubleshooting

Experience with laptop imaging and endpoint lifecycle management

Familiarity with JIRA in an IT support or Agile environment

Strong troubleshooting, documentation, and customer service skills

Ability to work independently while collaborating effectively with cross-functional team

Experience with Linux systems (administration or troubleshooting)

Working knowledge of SQL or Python for reporting, diagnostics, or automation

Familiarity with PowerShell scripting

Exposure to AI-enabled tools or platforms, such as:

Microsoft Copilot or other M365 AI features AI-assisted support tools, chatbots, or automation Using AI to improve incident resolution, documentation, or operational efficiency

Experience in hybrid Active Directory / Azure AD environments

Understanding of ITIL concepts or service management best practices

Relevant certifications (Microsoft, ITIL, Agile – a plus)