ScienceLogic Engineer

Active Ts/sci Security Clearance Required

This position will require supporting the SL1 platform, to include all upgrades and maintenance; enhancement of system features and configurations; and responding to customer requests for custom monitoring needs.

RESPONSIBLITIES:

• Ability to maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment

• Performs continual maintenance of the SL1 platform and provides advanced solutions for continual and highly complex security, backup and redundancy problems

• Performs administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules

• Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools

• Deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts

• Prepare and maintain all documentation for processes and procedures related to engineering projects

• Manage application access control to restrict access to systems, applications, and data to authorized users only

• Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)

• Ability to communicate how to leverage technology to create business value and become more effective and efficient

• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs

• Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded

• Provides training and guidance to less experienced Engineers

REQUIRED QUALIFICATIONS:

• BA/BS (or equivalent experience) and 5+ years of relevant experience

• 5+ proven years of experience installing, configuring, and daily administration of ScienceLogic SL1 at version 12.x or higher required

• 5+ Years utilizing ServiceNow Ticketing system

• Experience with user training and writing documentation

• Must be able to obtain and hold a Public Trust clearance

PREFERRED SKILLS/EXPERIENCE:

• Experience using the Python scripting engine to automate tasks with SL1

• Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB

• Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office

• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies

• Strong written and verbal communication skills

Additional Information

• All your information will be kept confidential according to EEO guidelines.

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.