Professional Services Engineer – Integrated Solutions

Deployment & Integration

Lead end-to-end installation, configuration, and commissioning of EnforceAir Plus systems across diverse global operational environments, including military grade installations, border crossings, airports, and critical national assets.

Integrate EnforceAir Plus with third-party detection layers including EO camera arrays, radar sensors, Jammer and RF detection systems into unified C2 architectures

Validate detection zones, cyber-takeover workflows, and sensors fusion configurations against client operational requirements

Troubleshoot and resolve integration issues across hardware, software, RF, and network layers, both on-site and remotely

Customer Engagement & Technical Advisory

Act as the trusted technical advisor to customer’s stakeholders, throughout the full project lifecycle

Conduct site surveys, RF environment assessments, and infrastructure readiness reviews ahead of every deployment

Translate complex operational use cases and threat scenarios into system configurations and deployment architectures

Lead customer acceptance testing (SAT), sign-off procedures, and operational readiness reviews

Training & Enablement

Design and deliver tailored operator and administrator training programs

Develop site-specific SOPs, operator handbooks, and system administration guides aligned with EnforceAir Plus capabilities and local operational doctrine

Support train-the-trainer programs for large-scale or multi-site deployments across different regions.

Ongoing Worldwide Support

Provide Tier 2/3 post-deployment technical support and incident response across all global time zones

Participate in a global on-call support rotation, ensuring 24/7 coverage for critical operational deployments

Conduct scheduled system health checks, performance audits, and software/firmware update cycles, responsible for required periodical maintenance support activities

Coordinate cross-regional knowledge sharing and escalations within the worldwide Professional Services team

Internal Contribution

Feed field intelligence — integration challenges, feature gaps, regional operational insights, additional requirements/enhancements — back to D-Fend's product and R&D teams

Contribute to global deployment playbooks, integration guides, and internal knowledge repositories

Support junior engineers across the worldwide Professional Services organization