Technology Solutions Analyst

Job Title Technology Solutions Analyst

Job Description Summary The Technology Solutions Analyst role provides support to Operations at the Regional and Property level, in working with Yardi, Nexus, MRI (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting. Job Description Core Responsibilities: Monitor ServiceNow queue and respond to client requests for support in a timely manner

Document client requests and resolutions in ServiceNow

Create knowledge articles (KBAs) within ServiceNow

Ensure technology projects delivery of first-class quality within agreed budget and timeframe

Daily interaction with users to assist with questions and corrections needed within the System

Daily interaction as needed with various corporate departments to ensure accurate corrections are made

Daily interaction with CAD Team to ensure Yardi system performance

Assist with instruction on proper processes and procedures within the system

Recommendations to Management when additional training is needed with individuals

Assist users as needed for reporting and accounting questions within the System

Assist with system errors and data anomalies as needed on daily basis

Assist with set up of users and permissions within the system

User and vendor troubleshooting within the system

Track trends of service requests and work with clients to mitigate recurring incidents

Prepare and understand client metric and status reports

Additional assignments and projects as needed

Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable

Drive stakeholder communication and stimulate business project parties’ engagement

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 55,165.00 - $64,900.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”