Senior Technical Specialist - Service Engineering

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Senior Technical Specialist - Service Engineering

Chongqing, Chongqing, China

Job Description

Job Summary

This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”

Key Responsibilities

Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results. Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events. Anticipates potential product or process issues in the field and delivers robust technical solutions. Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products. Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime. Manages and coaches others on large-scale development or issue resolution projects. Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team. Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge. Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site. Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers. Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role. Operates as a recognized specialist in a discipline or product area within the immediate team.

External Qualifications and Competencies

Competencies

Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.

Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.

Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.

Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Drives results - Consistently achieving results, even under tough circumstances.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Cross-Functional Design Integration - Translates the value package requirements that include the voices of many stakeholders into virtual designs, and communicates the capability of the design through an approved cross-functional design review.

Product Development Execution, Monitoring and Control - Plans, schedules, coordinates and executes the activities involved in developing a product to a respectively aligned hierarchy of requirements and technical profiles; monitors and communicates across functional boundaries to meet project resource and quality expectations; ensures product capability meets or exceeds expectations and takes mitigating actions when project risks are higher than expected; understands the full product life cycle process and stakeholders.

Product Failure Mode Avoidance - Mitigates potential product failure modes, by identifying interfaces, functions, functional requirements, interactions, control factors, noise factors, and prioritized potential failure modes and potential failure causes for the system of interest to effectively and efficiently improve the reliability of Cummins’ products.

Systems Thinking - Defines the system of interest by drawing the boundaries, identifying its context within its environment, its interfaces, and that it has a lifecycle to aid in planning the problem statement, scope and deliverables ; analyzes linkages and interactions between elements that comprise the system of interest by using appropriate methods, models and integration of outcomes to understand the system, predict its behavior and devise modifications to it in order to produce the desired effects.

Education, Licenses, Certifications

College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.

Additional Responsibilities Unique to this Position

Additional Responsibilities

• Work as SME in product service engineering for PG products.
• Responsible for the contents and quality of customer care/CC deliverables including service manuals, serviceability review, technical support to other CC deliverables
• Responsible for the problem definition/PDF and related investigation/ALI, technical support for containment solution development, service deliverables/PITS in PQC project team

Skills

• Major in diesel engine, or related
• Experience on engine AE, PE, SE or related
• Willing and enjoy to learn new knowledge from hands-on and field activities as good team player.
• Good English

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Job Info

• Job Identification2429119
• Job CategoryEngineering
• Posting Date06/09/2026, 02:46 AM
• Job ScheduleFull time
• Role CategoryOn-site with Flexibility
• LocationsLSH Center, 6F-8F, Building 2-B, Beijing, Beijing, 100102, CN
• Affiliated to Bargaining Unit/Trade UnionNo
• Relocation Eligible?Yes
• Does the role require work to be done 100% onsite due to its operational nature?No

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