Source description
About the role
Review and diagnose customer devices, analyzing the performance to determine details of equipment problems
Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures and trainings
Ability to consistently produce 25+ quality hardware repairs per work week and during periods of high volume
Ability to lift 50+ lbs on a consistent basis
Reinstall operating systems, or adjust software settings to resolve equipment issues
Perform repairs that meet the minimum requirements of the manufacturer’s key performance metrics
Maintain a clean and organized work station to manufacturer and organization standards
Earn and keep current on certifications for Apple, Lenovo, HP, Dell, and other manufacturers as identified by the organization
Execute repairs within turnaround times and quality to the clients and organizations standards as agreed
Resolve issues with manufacturer’s internal service teams, requiring verbal and written communication
Keep track of devices and parts inventory while performing repairs
Maintain part storage for repairs in process, and place orders for parts as needed
Accurately complete service tracking documentation in internal systems
Learn and use new processes and procedures as required for repair process
Collaborate with team members and technical team leads across the organization on organizational goals, aligning with the company’s core values
Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
Assist in department cycle counts, escalating discrepancies to leadership
Other duties as assigned by leadership