Data Center Technician- 1st shift (Wednesday- Saturday)

Hands-on experience in data center operations, structured cabling, telecom, IT infrastructure, or a similar technical environment

Strong working knowledge of copper and fiber media, patching practices, cable testing, and physical-layer troubleshooting

Ability to execute precise work in live customer environments without creating avoidable risk

Strong attention to detail in labeling, documentation, change control, and customer-facing task execution

Ability to recognize environmental, equipment, or operational abnormalities and escalate clearly and appropriately

Comfortable working in a 24x7 environment where responsiveness, professionalism, and consistency matter

Leadership Profile

Brings strong execution discipline and follows procedures carefully in live production environments

Works with urgency while maintaining accuracy, documentation quality, and customer-impact awareness

Understands physical-layer dependencies and knows when to act, when to verify, and when to escalate

Maintains professionalism in customer-facing work and cross-functional coordination

Supports operational readiness through reliability, flexibility, and attention to detail

What Success Looks Like

Customer requests and remote hands tasks are completed accurately, professionally, and on time

Cross-connects, cabling, and physical-layer work are clean, well-documented, and reliable

Environmental, equipment, and security-related issues are identified quickly and escalated with useful context

Documentation remains current and supports provisioning, troubleshooting, capacity planning, and audits

Technical spaces remain organized, safe, and ready to support ongoing operations

The site has confidence in the technician’s execution, responsiveness, and operational judgment

Qualifications

• High school diploma or equivalent required; technical training or related certifications preferred

• 2+ years of experience in data center operations, structured cabling, telecom, IT support, or a related field preferred

• Experience working with copper and fiber cabling, patch panels, cross-connects, and cable testing tools

• Familiarity with remote hands services, ticketing systems, documentation practices, and customer support in a technical environment

• Basic understanding of data center layouts, physical network topology, and interconnection environments

• Ability to work shifts, including nights, weekends, holidays, and on-call rotations as needed

• Strong written and verbal communication skills, with the ability to document work clearly and escalate issues effectively