IT Service Coordinator

About Collabera

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Key responsibilities include: • Assist with the planning, development and implementation strategies of IT service management best practices. • Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes. • Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA’s). • Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs. • Improving organizational effectiveness. • Reporting (SLA measurement, change, Incident and problem management tracking) • Lead Problem Management and Root Cause Analysis (RCA’s) process. • Manage product/service releases and production readiness process. • Liaison with Project management and Application development organizations. • Manage vendor relationships and adherence to committed SLA’s. • Perform project management of IT Operations initiatives. • Assist with documentation, implementation and testing of Business Continuity plans.

Required Skills: • Ability to perform data analysis and observe and document trends • Ability to work independently and make sound decisions with minimal supervision and direction • Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. • Displays attributes of a critical thinker and leverages innovative ideas • Ability to conduct technical walk-through of data and data movement with Business/Technology partners • Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex • Experience with IT systems analysis/design. • Business operations experience/background strongly preferred. • Proficient in gathering, assessing and organizing data generated from investigation efforts • Experience with SQL, Splunk and monitoring applications preferred. • Experienced in the creation of proactive monitoring for various business needs to help identify issues • Experienced in the ITIL process suite and ITSM; ITIL certification preferred • Proven ability to manage multiple efforts/projects • Strong interpersonal skills and ability to lead cross-functional teams • Ability to meet commitments and manage priorities in a fast paced environment

Experience Required:

• Prefer 3+ years of relevant experience

Required Skills: • Ability to perform data analysis and observe and document trends • Ability to work independently and make sound decisions with minimal supervision and direction • Superior written and verbal communication skills, with ability to develop written presentations for senior leadership. • Displays attributes of a critical thinker and leverages innovative ideas • Ability to conduct technical walk-through of data and data movement with Business/Technology partners • Advanced desire to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex • Experience with IT systems analysis/design. • Business operations experience/background strongly preferred. • Proficient in gathering, assessing and organizing data generated from investigation efforts • Experience with SQL, Splunk and monitoring applications preferred. • Experienced in the creation of proactive monitoring for various business needs to help identify issues • Experienced in the ITIL process suite and ITSM; ITIL certification preferred • Proven ability to manage multiple efforts/projects • Strong interpersonal skills and ability to lead cross-functional teams • Ability to meet commitments and manage priorities in a fast paced environment

To know more on this position or to schedule an interview, please contact; Vishwas Jaggi

973-475-7482