Source description
About the role
. Cybersecurity & Risk Mitigation
Description Responsible for the proactive defense of the enterprise’s digital perimeter and internal data assets. Implement and enforce cybersecurity controls to protect ERP, financial data, payroll data, customer records, and operational systems.
This includes accountability for:
Management of firewall configurations and endpoint protection software.
Execution of recurring vulnerability scanning and immediate patch deployment.
Implementation of multi-layered email security and anti-phishing protocols.
Enterprise-wide data encryption standards and their enforcement for stationary and mobile devices.
Conduct of formal risk assessments for all third-party technology vendors.
Incident response documentation
Measured By:
Internal security audit scores.
Mean time to detect (MTTD) and mean time to remediate (MTTR) vulnerabilities.
Incident response documentation
External security assessment results
- Strategic Innovation & Revenue Enhancement
Description Responsible for leveraging technology to enhance the company’s Unique Selling Proposition (USP) in the marketplace.
This includes accountability for:
Researching and vetting industry-specific technologies that provide competitive advantages.
Integrating advanced client-facing tools (e.g., IoT monitoring, automated reporting) into the service delivery model.
Collaborating with Sales and Operations to ensure technical tools are utilized as a value-add for clients.
Monitoring market trends to prevent technological obsolescence in service offerings.
Measured By:
Revenue growth attributed to tech-enhanced service contracts.
Client adoption rates of digital platforms.
Net promoter score related to technology-driven revenue streams.
- IT Infrastructure Governance
Description Maintain all network, server, cloud, workstation, mobile device, and communication systems supporting ERP software, CRM software, and related platforms.
This includes accountability for:
Network performance management
Server hosting environment
Cloud backup systems
Endpoint device security
Field technician mobile device management
Hardware lifecycle replacement planning
Measured By:
Infrastructure uptime
Backup validation logs
Recovery time during outage events
- Access Control & Authorization
Description Govern user provisioning and deactivation aligned with HR onboarding and separation controls.
This includes accountability for:
Role-based access provisioning after documented authorization
Immediate deactivation upon HR clearance
Multi-factor authentication enforcement
Quarterly access audits
Removal of dormant accounts
Documentation of access approvals
Measured By:
Zero unauthorized active accounts
Deactivation within 24 hours of separation
Audit completion documentation
- IT Policy & Compliance Documentation
Description Develop and maintain enforceable IT governance documentation supporting operational and financial internal controls.
This includes accountability for:
IT security policy maintenance
Acceptable use policy enforcement
Disaster recovery plan documentation
Data retention controls
IT asset inventory tracking
Audit readiness documentation
Measured By:
Policy acknowledgment completion
Audit findings
Disaster recovery test validation
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