Web Services Manager

Date Opened: Tuesday, July 07, 2026 12:00 AM Close Date: Friday, July 24, 2026 12:00 AM Department: Charlotte Communications Department Salary: $81,226.00 - $116,762.9 Commensurate with Experience Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include: Attracting and retaining a skilled and diverse workforce

Valuing teamwork, openness, accountability, productivity, and employee development

Providing all customers with courteous, responsive, accessible, and seamless quality services

Taking initiative to identify, analyze, and solve problems

Collaborating with stakeholders to make informed decisions

SUMMARY ** ALL APPLICANTS MUST SUBMIT A PORTFOLIO WITH APPLICATION

The Web Services Manager reports to Assistant Director of Content Strategy in the Charlotte Communication and Marketing Department and is an integral part of executing the department’s content strategy and adhering to city-wide principles. The Web Services Manager is primarily responsible for managing the City of Charlotte’s web services which develops and maintains all City of Charlotte web properties including charlottenc.gov, CNET (employee intranet) and other city-owned web properties. A major component of this is managing various web platforms used throughout city departments, leading strategic planning, creation and maintenance of governance framework for all city web content while positioning the web services team as experts in web content, production and delivery. Additional roles and responsibilities include: ** ALL APPLICANTS MUST SUBMIT A PORTFOLIO WITH APPLICATION Major Duties & Responsibilities Establish and maintain city-wide web governance for both public sites and internal intranet including digital standards, information architecture, navigation and content publishing processes to ensure consistent, user-centered digital experiences.

Collaborate with Charlotte Communication and Marketing leadership, department liaisons , creative services (graphic design) , IT and other stakeholders to develop and deliver digital solutions that support city-wide p rinciples , prioritie s and brand guidelines .

Oversee the design, development, implementation and maintenance of websites, web applications and enterprise content management systems.

Supervise, mentor and develop the Web Services team by managing priorities, workloads, performance and professional development.

Work with city accessibility staff to e nsure compliance with WCAG, ADA, Section 508 and City branding standards through ongoing quality assurance, accessibility reviews and governance practices.

Monitor and report out website analytics, user behavior and performance metrics to evaluate effectiveness, identify opportunities for improvement and support strategic decision-making.

Research, evaluate and implement emerging technologies, digital best practices and innovative solutions to enhance the City's digital services and customer experience.

Manage multiple enterprise web initiatives simultaneously while coordinating internal teams, vendors and external partners to ensure successful project delivery.

Knowledges, Skills and Abilities Advanced knowledge of e nterprise -level c ontent m anagement s ystems (CMS), such as Granicus OpenCities, Microsoft SharePoint Online and Drupal

Expertise in v isual s tudio c ode or comparable development environments , HTML5, CSS3, JavaScript and responsive web frameworks and technologies and u ser interface (UI) and user experience (UX) design tools, including Figma and Adobe Creative Cloud

Experience in w ebsite analytics and reporting platforms, including Google Analytics, Google Search Console and SEMrush , to help guide improvements and strategic-decision making

Knowledge of WCAG, ADA and Section 508 accessibility requirements as well as experience in using a ccessibility testing and quality assurance tools, such Acquia Optimize or equivalent platforms

Ability to manage multiple complex projects and competing priorities in a fast-paced, deadline-driven environment while utilizing p roject management platforms, including Jira and Monday.com

Demonstrate s trong leadership, communication, facilitation and organizational skills with the ability to build consensus among diverse stakeholders.

Demonstrate ability to lead enterprise web strategy, digital governance and user experience initiatives.

Ability to troubleshoot technical issues to improve website performance, load speed, usability and responsiveness.

Ability to collaborate effectively with executive and department leadership, I T , Communications and external vendors

Strong problem-solving, strategic planning and critical thinking skills.

Experience in creating and implementing processes, budget s , project timelines and SAAS tool s .

Ability to communicate complex technical concepts to technical and non-technical audiences.

Commitment to innovation, continuous improvement and delivering exceptional digital experiences for residents and City employees.

Preferred Qualifications

• Bachelor’s degree in computer science , Information Technology, User Experience, Web Design or a related field

• Seven years of experience in web services, digital experience, content management or a related field

• 2-4 years of management experience

• Professional certifications in User Experience (UX), accessibility, project management (PMP, Scrum) , Google Analytics, SEO or related disciplines.

CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.

• Click here to learn more about the City of Charlotte’s benefits.

• The City of Charlotte is a drug and alcohol-free workplace.