Applications Support Senior Analyst

We are looking to hire an experienced production support / SRE engineer to support business-critical digital asset platforms (wallets, blockchain-connected systems, transaction processing). We are looking for candidates from strong production engineering capability. Must-Have Skills 5–8 years’ experience in Production Support / SRE / Platform Engineering Experience supporting mission-critical, high-availability systems Strong incident management & troubleshooting experience Solid Linux / system-level debugging skills Experience with real-time or distributed systems Hands-on experience with monitoring/observability tools (e.g. Splunk, Grafana, ELK, Prometheus) Scripting / automation experience (Python, Java, or similar) Strong SQL / data investigation skills Good communication skills (technical and business stakeholders) Strongly Preferred Backgrounds Markets / Electronic Trading (highly relevant) Payments platforms FinTech / exchanges SRE / platform engineering teams at scale Nice to Have Any Digital Assets / Blockchain exposure Wallets, custody, or node operations Kubernetes / OpenShift Security / key management knowledge Education: Bachelor’s/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $96,400.00 - $144,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jul 22, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.