SRE Lead

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SRE Lead

Malaysia

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Job Description

Key Objective:

• Lead the Site Reliability Engineering function to define and drive the organisation’s reliability engineering strategy — bridging software development and operations through engineering discipline, not manual process.
• Own the end-to-end reliability posture of production systems: define SLO/SLI frameworks, govern error budgets, and enforce production-readiness standards to protect business continuity.
• Build, mentor, and scale a high-performing SRE team that prioritises engineering over toil — automating manual work, embedding reliability into the SDLC, and driving down mean time to recovery through systematic improvement.
• Champion observability-led engineering through full-stack Dynatrace adoption, AIOps integration, and data-driven reliability decision-making at every layer of the stack.
• Serve as the primary reliability engineering partner to development and platform leadership, shaping architecture decisions, release policies, and automation strategy.

Key Responsibilities:

• Define and drive the SRE strategy and multi-year roadmap aligned to business priorities.
• Lead and develop the SRE team, including hiring, onboarding, performance management, career development, and succession planning.
• Own incident management, including severity classification, escalation, response SLAs, and leadership of major incidents.
• Champion blameless postmortems, root cause analysis, and implementation of systemic fixes.
• Establish and govern SLOs, SLIs, and error budgets, ensuring reliability targets are aligned to business needs.
• Drive resilience engineering, including chaos engineering, GameDays, production readiness reviews, and failure mode analysis.
• Reduce toil through automation, improved runbooks, and continuous operational improvement.
• Own observability and alerting standards, including monitoring strategy, dashboards, and alert quality.
• Partner with engineering, architecture, product, and leadership teams to embed reliability into design and delivery.
• Represent the SRE function in senior forums and provide reporting on reliability, risk, and operational performance.

Qualifications

Qualifications

• Degree in Computer Science, Software Engineering, IT, or a related technical field.

• 8+ years’ experience in software engineering, platform reliability, or SRE, including 3+ years in people leadership.

• Strong hands-on coding ability in Python, Go, or similar, with experience building automation and self-healing solutions.

• Proven experience leading enterprise-scale SRE or platform reliability functions.

• Experience defining and operating RTO/RPO and SLI/SLO frameworks.

• Strong background in observability, production readiness, error budgets, and chaos engineering.

• Experience leading on-call models, incident response, and executive stakeholder engagement.

• Solid understanding of SDLC, Agile, and DevOps delivery models.

• ITIL Foundation is desirable.

• Managerial & Soft Skills:

• Proven people leader with experience building and coaching high-performing teams.

• Strategic thinker who can turn business priorities into reliability roadmaps.

• Strong communicator who can explain technical risk in business terms.

• Calm and decisive during major incidents.

• Influential partner across engineering, product, and leadership teams.

• Strong advocate for developer experience and sustainable on-call practices.

• Data-driven and able to balance reliability, speed, and cost.

• Champions psychological safety, continuous learning, and operational excellence.

• Technical Skills:

• Expert in Dynatrace, with experience in observability, monitoring, SLOs, tracing, and log management.

• Proficient in Grafana, Prometheus, Splunk, ELK, Azure Monitor, and Log Analytics.

• Strong knowledge of OpenTelemetry and telemetry pipeline design.

• Experience with ServiceNow, CI/CD tools, Kubernetes, Docker, Terraform, and Bicep.

• Familiar with Java, .NET, databases, APIs, Kafka, and cloud platforms, especially Azure.

• Experience with AIOps, AI-assisted triage, and automation tooling.

• Able to support reliability engineering through scripting, auto-remediation, and operational automation.

• Desired:

• Experience in insurance or financial services.

• Dynatrace, Azure, ITIL 4, or Google Cloud/SRE-related certifications.

• Experience with chaos engineering, AIOps, MLOps, and FinOps.

• Strong analytical skills and experience working with large operational datasets.

• Apply Now

Job Info

• Job Identification34796
• Job ScheduleFull time
• Regular or TemporaryRegular
• Job CategoryInfrastructure Operations
• Business UnitMalaysia
• Legal EmployerChubb Business Services Malaysia Sdn Bhd
• Posting Date07/13/2026, 10:48 PM

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