Source description
About the role
Digital Tool Assessment & Implementation
When a new digital tool is needed, assess what's available in the existing ecosystem and make the final selection call in coordination with Engineering
Configure new tools at the system level — modules, licensing, permissions, and integrations — so domain teams can build on top of them
Own the technical infrastructure underneath what engineers build; if the plumbing is broken, you get the call
Integration & Automation Infrastructure
Maintain and develop all integrations between systems including but not limited to Manufacturo (MFO), NetSuite, and Mangrove
Own automation scripts running in Manufacturo's Integrator module (C#)
Ensure NetSuite ↔ MFO integration flows are error-free and assembly builds are triggering correctly
Manage the data pipeline from MES to MRV reporting tools (SQL queries, Google Sheets connection)
Build new integrations as the business introduces new processes or systems
Own UAT test plans for new integrations; coordinate domain owners to test their respective pieces
Ensure data is protected and security best practices are followed
Create diagrams, wikis and system records to clearly document your designs.
Cross-System Anomaly Resolution
Intake, triage, and prioritize data anomaly tickets that cross system boundaries
Investigate root cause, coordinate with the relevant domain owner, and own the fix at the integration or infrastructure layer
Document root causes and resolutions to reduce repeat issues
Data & Reporting Infrastructure
Write and maintain SQL queries that feed MRV and operational reporting
Update queries and scripts when processes change
Fulfill data requests from internal stakeholders — dashboards, CSVs, live data connections — in coordination with the relevant domain team
System Administration
Administer Manufacturo, NetSuite, and Mangrove at the configuration level: items, products, user roles, licenses
Maintain hardware peripherals connected to these systems — label printers, scanners, tablets, and the Bartender integration
Own the master documentation library; ensure domain teams are documenting their own processes
NPI / Process Change Support
When Engineering introduces a new process, configure the technical infrastructure to support it: data collection fields, automation scripts, and integration outputs
Consult with Engineering and Ops Process Specialists during process builds to ensure the system can support what they're designing
Support integration testing and go-live; Responsible Engineer owns approval
What You Won't Own
To set expectations clearly: this role does not own process design, work order construction, or data collection field definitions (Engineering Process Specialist); shop floor execution quality or operator training (Operations Process Specialist); MRV data requirements or Mangrove data quality (MRV team); or NetSuite financial data quality (Finance/Controller). Those teams own their domains. You are their systems infrastructure partner, not their data steward. When a process plan is wrong, they get the call. When the plumbing is broken, you do.
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