Engineer III, Customer Quality & Insights (Software)

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Champion the voice of the customer throughout Chamberlain internal functions

Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making

Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues

Work cross-functionally to implement actionable improvements; focus on problem-solving customer issues and rapid corrective action implementation

Provide analytics to shape initiatives and drive data-informed decisions to identify improvements to the customer experience

Lead root cause analysis and 8D problem solving for critical customer escalations

Support new product launches from a customer quality perspective; coordinate PPAP and customer approval activities

Participate in software process improvement and implementation efforts using structured methodologies and tools (e.g., Agile/SDLC, CI/CD, Jira/defect tracking, root cause analysis, and VOC/NPS insights) to drive customer quality improvements.

Works closely with product specialists, development and test teams, and project managers to prioritize and implement changes

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

Protect Chamberlain Group’s reputation by keeping information confidential.

Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

Contribute to the team effort by accomplishing related results and participating on projects as needed.

Qualifications

• Bachelor's Degree in Engineering, or related field

• 5+ years of experience in a quality role in manufacturing, customer support, software, or engineering

Ability to work in a matrix/cross-functional environment Strong interpersonal and customer communication skills Experience with products that have HW and SW components Strong problem-solving and analytical skills; 8D methodology Customer feedback management process ownership Certification in quality engineering preferred (e.g., CQE, Six Sigma Green Belt or Black Belt)

Electromechanical and manufacturing operations experience; experience working with customer feedback collection tools and techniques

Working Knowledge and Application of Lean Manufacturing, DFM, Kaizen, Value Stream Mapping, Voice of the Customer, and Total Cost of Ownership

Strong understanding of the software development lifecycle, methodologies, and best practices

Ability to implement Statistical Process Control

#LI-Hybrid #LI-JE1

The pay range for this position is $76,600.00 - $123,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com .

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.