Senior Infrastructure Administrator - Hybrid, Mandaluyong City

Senior Infrastructure Administrator - Hybrid, Mandaluyong City Req number: R7955 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary The Senior Infrastructure Administrator - Hybrid, Mandaluyong City serves as the platform administrator for the Bank's SaaS Operations portfolio, currently anchored on Datadog and Azure DevOps but extending to other SaaS tools (such as GitHub and Flexera) over time. The role keeps these platforms healthy and well-administered: resolving daily support and access requests, monitoring platform health, and coordinating with vendors on incidents and service issues. Job Description

We are looking for an Senior Infrastructure Administrator - Hybrid, Mandaluyong City , this senior position is expected to identify recurring issues and build automations in Python, PowerShell, and/or Bash, deployed to Azure Functions, to eliminate or significantly reduce repetitive work. This position will be full-time and hybrid in Mandaluyong City. What You'll Do Serve as the platform administrator for the Bank's SaaS Operations portfolio (Datadog, Azure DevOps, and future tools like GitHub and Flexera)

Resolve daily support tickets and access requests

Manage user roles, permissions, and platform access

Monitor platform health proactively

Coordinate with vendor support on incidents, service issues, and product queries

Lead the monthly Datadog Community of Practice (CoP)

Curate topics and present platform updates and walkthroughs

Invite guest speakers as appropriate

Expand CoP coverage to broader SaaS Operations portfolio updates

Define and implement access models (read vs. edit privileges)

Establish training, certification, and onboarding prerequisites for elevated access

Set standards for platform use and ensure compliance by application teams

Coach users and power users on effective integration patterns

Promote good data hygiene practices

Ensure adherence to organizational data handling standards

Stay current with vendor announcements, release notes, and product updates

Translate technical updates into clear, accessible briefings for internal users

Evaluate new platform features released by vendors

Support application teams in proof-of-concept (POC) activities for emerging capabilities (e.g., AI/LLM observability)

Identify recurring support requests and operational patterns

Design and build automations using Python, PowerShell, and/or Bash

Deploy automation solutions via Azure Functions to reduce manual effort

Configure and deploy Datadog components (agents, integrations, private locations)

Maintain platform infrastructure in coordination with server and network engineering teams

Perform all tasks in alignment with agreed Service Level Agreements (SLAs)

What You'll Need

• Required: Strong coding ability in Python, PowerShell, and Bash, with Visual Studio Code as the primary IDE

• Experience with enterprise observability platforms (e.g., Datadog)

• Experience with Agile/DevOps platforms (e.g., Azure DevOps)

• Experience with IT Service Management platforms (e.g., ServiceNow)

• Practical experience deploying serverless automations on cloud platforms (e.g., Azure Functions or AWS Lambda), with Azure experience

• Proficiency in development tools such as Visual Studio Code

• Hands-on experience deploying and administering enterprise observability platforms, including server/agent deployment, integrations, log management, dashboards, monitors, and alerts; experience with Datadog

• Hands-on experience administering enterprise Agile/DevOps platforms, including user, project, and pipeline management; experience with Azure DevOps and familiarity with Agile and CI/CD practices

• Working knowledge of networking fundamentals to support SaaS agent deployment and on-premises components across enterprise network boundaries

• Cloud literacy with hands-on experience in Microsoft Azure; AWS experience

• Solid server administration expertise across Windows and Linux environments, including agent installation, configuration, and troubleshooting

• Hands-on experience providing third-level technical support in enterprise IT operations, including incident, problem, and change management aligned with ITIL practices and SLA-driven environments

• Exceptional written and verbal communication skills, with the ability to translate vendor updates into clear internal briefings and presentations

• Strong coaching capability to guide users and power users on platform standards, best practices, and data handling

• Strong coordination and stakeholder management skills to engage with internal teams and external vendors

• Preferred: Familiarity with AI coding agents (e.g., GitHub Copilot) and concepts such as system prompts and retrieval-augmented generation (RAG)

• Familiarity with SaaS platforms such as GitHub and Flexera

• Ability to quickly learn and administer additional SaaS platforms (e.g., GitHub, Flexera) as the portfolio expands

• Self-motivated and able to work independently while leading communities of practice and driving automation initiatives

• Physical Demands Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.