Functional Analyst - ERP

ERP System Deliver In context of all execution – Projects, Enhancement Requests or Operations support:

Gather and translate requirements to create functional specifications, perform and maintain application configurations, collaborate with functional area SMEs to ensure alignment between the implemented process and business requirements.

Collaborate with business teams and leverage your ERP knowledge to understand business operations and processes. Map business processes to ERP functionality, recommend process improvements and implement automation to improve process execution efficiency, where applicable.

Work internally with Architects to understand cloud solution architecture and interdependencies between various ERP cloud suite components and externally with other enterprise solutions, such as OMS, WMS, PLM, etc.

Articulate functional specification and business process context to engineers to facilitate the creation of technical specifications and thorough test cases.

Build a robust harness of test cases, including regression and volume testing cases, to ensure rigorous testing in Unit testing, SIT and UAT testing. Work with Project Managers to provide input into test strategy and test planning. Document defects in detail and perform rigorous testing to ensure quality.

Actively support business SMEs to ensure User Acceptance Test completion.

Maintain data mappings for integrations. Provide subject matter knowledge and support for the creation of new and already established data integrations between ERP and other enterprise systems such as WMS, OMS, B2B and B2C platforms, etc., in projects as well as supporting production issues.

Leverage data to validate process outcomes and efficacy. Demonstrate proficiency with ERP data model by contextualizing business processes and related complex data requirements and writing SQL queries for data retrieval, data analysis, identifying data anomalies and problem solving.

Data Custodian into the Data Governance process for data topics/subjects relevant to the ERP.

ERP System Management

Take part in upgrades, feature reviews, and system enhancements by systematically planning and coordinating updates and feature releases of cloud ERP.

Conduct patch and upgrade impact assessments by reviewing release notes and following the opt-in process to evaluate which features need to be enabled through feature toggles. Fully understand and account for any impacts to the business processes introduced as a result of this change.

Ensure only thoroughly tested features/functions are released into the production environment.

Project Collaboration

Collaborate with other teams to ensure successful execution of complex projects.

Participate in end-to-end cross-functional projects or enhancements, from requirements gathering to development, testing, deployment, and post-implementation support ensuring that tasks are aligned with project goals.

Provide task progress to the Project Manager to ensure timely delivery within budget and scope

Operations Support & Incident Resolution

Support on-premise ERP and related components’ upgrade and patching.

Monitor and respond to incidents, alerts, and service requests related to ERP systems and related business processes; analyze and resolve support tickets and issues within in a timely manner (per the defined SLAs) to minimize downtime and disruptions; as needed, conduct and publish the RCA for the priority and impacting issues.

Liaison with business stakeholders and cloud ERP support to ensure speedy and successful resolution of issues.

Troubleshoot technical system issues, address common user issues, and identify issue patterns. Implement preventive measures and help define SOPs to proactively address recurring issues.

Maintain the daily monitoring task list and coordinate issue resolution within IT and with vendors.

Conduct/participate periodic user access audit activities.

Monitor the cloud ERP system, integrations, and other peripheral technologies to ensure optimal performance and availability.

Monitor integrations for data or API related failures and ensure that the messages are reprocessed in a timely manner.

Compliance and Security

Understand application security concepts in the ERP (roles, access, etc.) and ensure that the detail design considers security compliance to application security setup.

Operate with an understanding of Segregation of duties and principle of least privilege.

Documentation, Knowledge, & Continuous Improvement

Create and maintain up-to-date system and operational documentation at all times and in all execution contexts – including various reference documentation, functional specifications, training materials, business process flows, troubleshooting and support documentation, test scenarios, and test scripts.

Stay updated on the latest innovation with extensibility technology within the Cloud ERP solution, use of emerging technologies such as AI, as well as best practices in Cloud ERP.