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About the role
Must have : Omni channel implementation Live agent Entire case management and case warming approaches Case load balancing issue and solution handlings CTI and telephony implmentation Workforce management Basics of einstein Nice to have : Advanced einstien Enhancing client, support user and end client experience Inter communication with architects of other teams before and after proposing a solution Calm and cool and should have lot of patience for issue handling General skills : Salesforce best practices salesforce architectural practices and limitations 360 degree view implementation Integrations with other systems (handling and proposing solution) conga composer
Specialization: Salesforce Service Cloud : Architect
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