Lead SRE Engineer R01564150

Senior Observability / Monitoring Engineer

Role Overview

We are looking for a Senior Observability / Monitoring Engineer to design, implement, and optimize observability solutions for large-scale enterprise platforms. This role will play a critical part in enabling proactive monitoring, faster incident detection, and improved system reliability across Salesforce and Microsoft Azure environments. The ideal candidate will have strong expertise in metrics, logs, traces, alerting strategies, and observability tooling, along with hands-on experience supporting production environments.

Key Responsibilities - Observability Engineering:

Design and implement end-to-end observability frameworks across Salesforce and Azure platforms

Establish unified monitoring across logs, metrics, and distributed tracing

Define and standardize observability best practices, dashboards, and alerting strategies

Enable proactive detection of issues through intelligent alerting and anomaly detection Monitoring & Tooling

Implement and manage tools such as Azure Monitor, Application Insights, Splunk, Datadog, Grafana, Prometheus, or similar

Build actionable dashboards for operations, SRE, and business stakeholders

Optimize alert noise reduction and improve signal-to-noise ratio

Continuously enhance monitoring coverage across applications and infrastructure Incident Support & Reliability

Support incident management by providing deep insights using observability data

Perform root cause analysis (RCA) leveraging logs, traces, and metrics

Collaborate with SRE and engineering teams to improve system reliability and performance

Contribute to post-incident reviews and continuous improvement initiatives Automation & Integration

Automate monitoring setup and configuration using Infrastructure as Code (IaC)

Integrate observability tools with CI/CD pipelines and DevOps workflows

Develop scripts or tools to enhance monitoring capabilities and data collection Platform & Integration Support

Monitor and optimize Salesforce applications, including integrations and APIs

Support Azure-based services, ensuring visibility across compute, storage, and networking layers

Ensure end-to-end observability across integrated systems and middleware Governance & Compliance

Ensure observability practices align with security and compliance requirements (e.g., SOX)

Maintain documentation, runbooks, and monitoring standards

Support audits and governance reviews as required

Required Skills & Qualifications Technical Skills

Strong experience in observability, monitoring, or SRE roles

Hands-on experience with Azure (Azure Monitor, Application Insights)

Experience with observability tools (Splunk, Datadog, Prometheus, Grafana, etc.)

Strong understanding of logs, metrics, traces, and distributed systems

Experience with APM tools and performance tuning

Scripting skills (Python, PowerShell, Bash, or similar)

Familiarity with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions)

Knowledge of Infrastructure as Code (Terraform, ARM, Bicep) Platform Knowledge

Experience supporting Salesforce environments (monitoring integrations, APIs, performance)

Understanding of cloud-native and microservices architectures Operational Excellence

Experience in incident management and RCA

Ability to analyze system performance and recommend improvements

Strong troubleshooting and analytical skills Soft Skills

Strong communication and collaboration skills

Ability to work with cross-functional and global teams

Proactive mindset with a focus on continuous improvement