Microsoft 365 Support Engineer

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Summary We are looking for an experienced Microsoft 365 Migration Engineer to lead and execute enterprise-scale migration projects, including Exchange Online and OneDrive. The ideal candidate will have strong expertise in automation using PowerShell, Microsoft Graph API, and migration tools like Quest ODM, with a focus on reliability, error handling, and performance optimization.

Key Responsibilities: Lead and execute Exchange Online mailbox migrations from on-premises or tenant-to-tenant environments

Plan and implement OneDrive for Business migrations, ensuring data integrity and minimal downtime

Design and develop advanced PowerShell automation scripts with robust error handling, logging, and retry mechanisms

Leverage Microsoft Graph API (MgGraph) for automation, reporting, and bulk operations

Use Quest on Demand Migration (ODM) for tenant-to-tenant migration scenarios

Perform pre-migration assessments, dependency analysis, and post-migration validation

Troubleshoot migration issues and optimize performance for large-scale data transfers

Collaborate with stakeholders to define migration strategy, timelines, and risk mitigation

Maintain detailed documentation for scripts, processes, and migration activities

Ensure compliance with security and governance policies during migration

Required Skills & Qualifications: Strong hands-on experience with Exchange Online migration (cutover, staged, hybrid, tenant-to-tenant)

Experience in OneDrive for Business migration

Proficiency in Microsoft Graph API (MgGraph)

Advanced expertise in PowerShell scripting, including:

• Modular scripting
• Exception handling
• Logging frameworks
• Automation pipelines Hands-on experience with Quest ODM (On Demand Migration)

Good understanding of Microsoft 365 architecture and services

Experience with identity systems such as Azure AD / Entra ID

Strong troubleshooting and problem-solving skills

Good to Have Skills Experience with SharePoint Online migration

Understanding of compliance, security, and governance in Microsoft 365

Experience in large enterprise migration programs

Soft Skills: Strong communication and stakeholder management

Ability to handle customer discussions and escalations

Analytical thinking and attention to detail

Ability to work independently and in a fast-paced environment

Preferred Certifications: Microsoft Certified: Microsoft 365 Enterprise Administrator Expert

Microsoft Certified: Azure Administrator / Azure Fundamentals

Key Deliverables: Successful execution of migration projects with minimal downtime

Automated scripts for repeatable and scalable operations

Migration reports and validation documentation

Continuous improvement in migration processes and tooling

Educational qualification: BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)

Experience: 6–10 years of experience