Source description
About the role
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Role Summary
The Project Manager / Service Manager is responsible for end?to?end delivery and governance of IT Infrastructure services across multiple sites. The role ensures stable operations, SLA/KPI adherence, value realization, and IT transformation, while serving as a key interface with senior leadership (VP level).
Key Responsibilities: - Service & Operations Delivery Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services
Manage remote IT infrastructure operations across all sites
Ensure compliance with agreed SLAs, KPIs, and service quality standards
Oversee incident, problem, change, and service request management
Project & IT Transformation Lead IT transformation initiatives as structured projects
Drive infrastructure modernization, optimization, and standardization
Track and report business value, cost optimization, and efficiency gains
Governance & Stakeholder Management Prepare and present MSR (Monthly Service Review) and LPI (Leading Performance Indicators) to VP-level leadership
Provide clear visibility on service performance, risks, and improvement plans
Act as primary contact for business stakeholders, vendors, and service partners
People & Vendor Management Lead, mentor, and develop a 15+ member multi-skilled team
Manage vendor performance and delivery commitments
Drive accountability, skill enhancement, and engagement
Skill Set
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Strong experience in IT Infrastructure & Service Management
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Expertise in EUC, Servers, Storage, Network, and HPE GreenLake
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Experience managing multi-site, manufacturing IT environments
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Excellent communication, presentation, and stakeholder management skills
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Educational qualification: BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)
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Experience : Overall, 10-12 Years in IT Service Management / Project Management
More at Bosch