Systems Support Specialist

Systems Support Specialist

Company: The Boeing Company

The Boeing Company is seeking a Mid-Level Systems Support Specialist to join our Productional Critical Services in Charleston, SC; Everett, WA; Seattle, WA; St. Louis, MO and Mesa, AZ.

This position will be responsible for ensuring Productional Critical Services (PCS) application suite used for Engineering Data Distribution and Product Definition Templates PDTs are functional and online to perform day-to-day activities. This position will support ADADS, REDARS, SPDM or EIMMT. Candidate should be familiar with providing customer solutions, troubleshooting applications, installing software and have a foundational knowledge of Windows Operating Systems.

Position Responsibilities Include: Manage and maintain day-to-day support for Data Distribution applications

Support application enhancements, testing and requirements gathering

Maintain and resolve tickets in ticketing queue(s)

Protect classified and proprietary information

Develop and maintain relationships with other information providers internal and external to the Company

Collaborate with business partners and end users to assist with troubleshooting and solutions

Organize, manage, store, and distribute Engineering Data

Define information architecture requirements for integration with digital information systems

Develop and maintain relationships with other information providers internal and external to the Company

Provide support for Windows Operating Systems (OS)

Provide basic network support

Support Virtual Machine environments

Install, configure, and maintain systems hardware, software and components

Document and update documentation related to applications used to support creation of media outputs

Restore, troubleshoot and perform Root Cause Analysis (RCA) of PCS application suite

Basic Qualifications (Required Skills/Experience): Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Computer Information Systems, or closely related field, or equivalent experience

Experience in SQL/T-SQL

Experience in Windows Operating Systems (OS)

Preferred Qualifications (Desired Skills/Experience)

• Proficiency in all Microsoft Office Suite applications

• Experience with Boeing production, change control, and Engineering release processes

• Experience with Reference Engineering Drawing and Retrieval System (REDARS)

• Experience working with Automated Drawing Accountability Distribution System (ADADS)

• Basic hardware/software troubleshooting skills

• Experience working with suppliers or vendors

• 2+ Summa Stencil Cutters

• 2+ Kongsberg Machine Drafting Tables

• Travel: 10%

• Drug Free Workplace:

• Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies .

• Pay & Benefits:

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

• Pay is based upon candidate experience and qualifications, as well as market and business considerations.

• Summary pay range Mid-Level 3: $85,850 - $116,150

• Language Requirements: Not Applicable

• Education: Bachelor's Degree or Equivalent

• Relocation: Relocation assistance is not a negotiable benefit for this position.

• Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

• Safety Sensitive: This is not a Safety Sensitive Position.

• Security Clearance: This position does not require a Security Clearance.

• Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

• Contingent Upon Award Program This position is not contingent upon program award

• Shift: Shift 1 (United States of America)

• Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning

• Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

• EEO is the law

• Boeing EEO Policy

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• Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish)

• Right to Work Statement Right to Work (English) Right to Work (Spanish)