Senior Technology Services Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results. Responsibilities: Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues Manages the stability, resiliency, reliability, and performance of a wide array of supported systems Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes Supports change implementations and proactively identifies potential issues resulting from the changes Operational Leadership Uptime Accountability IT Data Hall Operations Capacity Management Own site‑level IT data hall operations in a 24x7 production environment. Maintain accountability for availability targets aligned to a 99% uptime expectation, with focus on IT load readiness. Lead and coordinate onsite response during incidents or degraded conditions. Identify, communicate, and mitigate operational risks related to capacity, equipment placement, and deployment activity. Oversee IT data hall operations across traditional data halls and modular data center infrastructure. Manage electrical capacity availability and ensure safe operating margins. Partner with infrastructure, networking, and deployment teams to ensure deployment readiness and alignment. Serve as the primary liaison between IT operations and critical infrastructure teams. Promote a culture of safety, accountability, and operational discipline. Provide coaching, technical guidance, and support for staffing and escalation models appropriate for a high‑availability site. Vendor Partner Management Maintain accurate operational documentation, capacity records, and reporting. Support audits and compliance activities with clear site‑level insights. Serve as a trusted onsite representative, ensuring transparency and alignment with enterprise partners. Required Qualifications: 8+ years of experience in enterprise data center operations, mission‑critical environments, or similar large‑scale infrastructure operations. Demonstrated experience managing IT data hall operations, power availability, and space allocation in a live production environment. Strong working knowledge of IT data hall operations, including rack‑level power, branch circuits, cabinet densities, electrical capacity concepts, and space allocation. Solid understanding of critical infrastructure systems (UPS, generators, switchgear, cooling) and how they impact IT load availability and operational risk. Experience identifying and managing operational risk related to capacity, deployments, and site readiness. Experience leading or supporting onsite operations teams in a 24x7 environment. Proven ability to lead through operational challenges, incidents, and competing priorities. Strong communication skills across technical teams, vendors, and enterprise stakeholders. Desired Qualifications: Experience operating mixed data center environments, including traditional data halls and modular data center infrastructure. Experience supporting high‑availability enterprise environments with uptime expectations of 99% or greater. Familiarity with capacity planning practices, including tracking installed vs. available power and managing space utilization. Experience working with OEMs, service providers, or colocation partners in an onsite operational context. Exposure to data center lifecycle activities, such as site expansion, consolidation, migration, or closure, including coordination with multiple stakeholders. Prior experience supporting audit, compliance, or regulatory reviews within data center or mission‑critical environments. Industry certifications (e.g., CDCP, DCCA, or similar) preferred but not required. Skills: Collaboration Influence Production Support Risk Management Solution Design Analytical Thinking Architecture Innovative Thinking Result Orientation Stakeholder Management Other Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice