Network Operations Engineer II

What this Job Entails:

The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: Applies company policies and procedures to resolve a variety of issues

Works on problems of moderate scope

Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities: Assist with global production content delivery network deployments

Participate in production and corporate network and internet peering strategies

Experience with server hardware technologies relative to content delivery performance and capacity

Day-to-day activities involve working on multiple vendor servers and various software and hardware issues

Handle traffic and any other queries raised by ISP/partners

Support team in handling switches for any incidents such as input errors, CRC, RMA etc.

Work with ISP/vendors on fixing any issues related to network

Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

Understanding of preparing root cause analysis for any network and server outages Programming and scripting capabilities

Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

Preferred Qualifications

• Experience working in a multi-vendor network environment.

• Network certifications, including server level certifications

• Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers