Field Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Job Summary Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base. Your Impact AMC activities at Customer site. Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant. Document all customer interaction. Actively contributing ideas for better customer service and continuously improve the quality of service provided. Showing a passion for continued learning, staying up to date with new technology and trends. Work with other technical teams for the inputs and their support in day-to-day activities What You'll Need Bachelor’s degree in Electrical/Computer/Software Engineering, and/or equivalent years of relevant work experience. Power Utility experience preferred. Related industry experience from other fields may be considered. Exposure to SCADA/control systems – Having knowledge on Monarch SCADA system is an added advantage. Must have good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP. Related experience may be considered. Must have good knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Related experience may be considered. Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge). Related experience may be considered. Excellent Customer Management Skills. Excellent communication and writing skills, and the ability to facilitate your own meetings as necessary. Good troubleshooting skills. Knowledge of computer programming. An introduction to C programming at minimum. Ability to work on several projects in parallel in a fast-paced environment. Strong initiative to find creative solutions to problems. Confident enough to contribute ideas and solutions, but humble and self-assured enough to honour and support the ideas of others. Location preference – Anywhere in INDIA. Aspen Tech offers a long-term career path with significant opportunities for growth and development in a cutting-edge engineering technology company. If you are passionate about creating safe, sustainable and efficient solutions for the future, we encourage you to apply. Applicants will be reviewed for this position and for similar roles with varying skill requirements and/or years of experience. #LI-RR1 AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS