Customer Support Engineer-Scanner光刻 (上海张江/嘉定/临港)-社招

Customer Support Engineer Job Description: - Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate. - Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems. - Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems. - Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. - Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary. - Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. - Can work flexibly, can accept overtime working and travel request . - Have initiative to communicate with colleagues and learn from them - Can accept manager/leader’s arrangement based on company business needs Educational Level: - Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related. - Knowledge of safety procedures required. - Sufficient oral and written English level Personal Skills: - Off line analysis capability - Analysis techniques and tools - Analyzing capability - Open-minded and communication skills - Passionate and willing to learn Note: This link is for experienced hire only. If you are a fresh graduate seeking for our opportunity, please make application through the campus hire link on our official WeChat account 阿斯麦光刻. Thanks a lot for your understanding! Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our frequently asked questions. Thank you for your interest in ASML! This is your personal dashboard where you can easily check the status of your application(s), view jobs that match your profile, and change or delete your personal information. You'll also receive notifications through this dashboard about any additional information we may need from you or to let you know when tasks are ready for you to complete as part of our hiring process. ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.