Source description
About the role
IT Operations & Infrastructure Management
Oversee the operation, maintenance, and security of all IT systems, including:
End-user devices (PCs, laptops, mobile devices, peripherals)
Servers, storage systems, and network infrastructure (LAN/WAN, routers, switches)
Telecommunications systems (internet, email, phone, voicemail)
Ensure system uptime, performance, and scalability.
Manage system installations, upgrades, configurations, and patching.
Maintain and test backup, disaster recovery, and redundancy systems.
Service Delivery & Helpdesk Oversight
Direct IT helpdesk operations to ensure high-quality, timely support for staff.
Establish service standards, metrics, and reporting processes.
Monitor and improve customer service performance consistent with AHS Service Excellence standards.
Ensure prompt response and resolution to technical issues and service requests.
Cybersecurity, Systems Security, Compliance & Policy Management
Develop, implement, and enforce IT security policies and procedures.
Ensure compliance with HIPAA and other applicable regulations related to electronic data security and privacy.
Manage user access controls, data protection, cyber- and system security.
Conduct risk assessments and implement corrective actions as needed.
Oversee the planning and implementation of any required vulnerability audits, penetration tests and forensic IT investigations; ensure outcomes of investigations improve overall IT cybersecurity across AHS.
Project & Vendor Management
Lead IT projects, including planning, execution, monitoring, and reporting.
Coordinate with internal stakeholders and external vendors to deliver technology solutions.
Negotiate contracts and manage vendor relationships for hardware, software, and services.
Supervisory Responsibilities
Supervise IT staff and contractors, including helpdesk and technical teams.
Recruit, hire, train, enact disciplinary actions and evaluate staff performance.
Provide ongoing coaching, professional development, and performance management.
Assign and prioritize work to ensure efficient and effective team operations.
Ensure delivery of high-quality IT services aligned with AHS standards and compliance requirements
Budget & Administrative Management
Develop and manage the IT department budget.
Oversee procurement, inventory, and lifecycle management of IT assets.
Track and report on departmental performance and project outcomes.
Training & Communication
Develop and deliver training on IT systems, applications, and best practices.
Create and maintain user documentation and policies.
Communicate system updates, outages, and changes to staff in a timely manner.
Creates and maintains weekly/monthly yearly reports on the work of the department through the Help Desk System.
Systems & Applications Oversight
Oversee implementation and maintenance of enterprise of dental practice management
Collaborate with IS Department to support medical clinic EHR systems.
Collaborate with departments across the organization to ensure seamless system integration and workflow efficiency.
Leadership & Planning
Support development and implementation of a comprehensive IT strategic plan aligned with AHS mission and organizational goals.
Contribute to efforts to identify, evaluate, and recommend emerging technologies to improve operational efficiency and care delivery.
Support IT performance goals and regularly evaluate service effectiveness.
Communicate IT priorities, issues, and innovations to leadership and staff.
Represent AHS IT interests in external meetings, partnerships, and conferences.