NetApp Experienced Technical Administrator / Engineer

Position: NetApp Experienced Technical Administrator / Engineer Job Description: About Arrow ECS: Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas: Servers, Storage & Virtualization Networking & Security Infrastructure Software Cloud Solutions Training & Services As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us. Role Summary: The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. Key Responsibilities: Ensure operational continuity of NetApp systems on-premises or in the cloud Execute centralized deployment services Handle customer tickets in a professional way as per Arrow’s ways of working. Provide monthly activity reports to customers Respond to system alerts, support tickets, and customer change requests Serve as the technical advisor and point of contact for customers Collaborate with internal teams and NetApp support to ensure a high-quality customer experience Stay updated on industry trends, emerging technologies, and the NetApp roadmap Participate in the on-call rotation to cover 24x7 service continuity. Required Qualifications: Degree or equivalent training in Information and Communication Technology (ICT) Minimum 4 years of Storage infrastructure platforms and NetApp or similar experience. Familiarity with cloud technologies such as Azure, AWS, or Google Cloud Understanding of ITIL and/or Agile methodologies is a plus Excellent communication skills with the ability to convey technical details to non-technical stakeholders Capable of working both independently and within an international team Strong organizational skills with the ability to prioritize and meet deadlines Proficiency in English Location: EG-New Cairo, Egypt (Uvenues) Time Type: Full time Job Category: Engineering and Technology