Source description
About the role
Develop, test and deploy customizations, custom objects, and new functionality based on evolving business needs.
Facilitate the creation and testing of future state business processes and script development.
Refine and customize internal billing tools and methods.
Plan, review and manage change configurations and customization requests.
Work with multiple teams on roadmap projects involving quote to cash applications.
Research and analyze application behaviors and improve performance and stability.
Repair and recover from hardware or software failures.
Coordinate and communicate with impacted user groups.
Develop and implement policies, procedures and guidelines to ensure data integrity.
Configure NetSuite to align to company use of forms, field and customer records to manage unique business process requirements.
Ensure business and functional requirements are properly configured in NetSuite and other IT financial enterprise applications.
Provide data and generate reports to assist with analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
Evaluate new or under-used NetSuite functionality, assist with defining functional specifications for business function specific customizations
Design and build enhancements and new financial systems functionality to support business needs, while maintaining scalability, ensuring system integrity, security, best practices and leveraging data where possible to highlight impact
Support users both proactively and reactively with a focus on customer service, including training
Perform software troubleshooting to isolate, diagnose and correct issues
General administration duties including creation and maintenance of workflows, dashboards, saved searches, and editing forms & fields
Manage roles and permissions and maintain custom forms
Assists with the creation of test cases and supports User Acceptance Testing (UAT) to ensure system configuration objectives have been met
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