Software Engineer (Customer Success), Developer Engagement

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Software Engineer (Customer Success), Developer Engagement

Cupertino, California, United StatesSoftware and Services

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Developer Engagement creates user experiences and services to enable Apple's engineers to craft high-quality products. We are responsible for internal tools and supporting technologies that are critical parts of the Software Engineering workflow. We are seeking engineers passionate about delivering exceptional developer experiences and shaping how we build and test software at scale in support of macOS, iOS, watchOS, tvOS, Xcode, and more.

The Developer Engagement team is seeking a skilled engineer to contribute to the future of our internal systems, tooling, and developer adoption efforts. You will join a small but ambitious team responsible for supporting a large-scale functional build and test system, iterating closely with internal software engineering teams to take Apple's own software to the next level.

This role offers an exciting blend of hands-on engineering work and meaningful collaboration with internal developer teams. You'll have the opportunity to build innovative tools, automations, and integrations, while actively engaging with developers to enhance their experience. Your efforts will play a crucial role in driving the adoption of new capabilities and gathering valuable feedback that influences product direction. You'll empower developers by helping them find the tools that meet their needs, guiding them through the adoption process, and ensuring a seamless feedback loop between users and engineering teams.

The ideal candidate combines strong engineering fundamentals with a passion for developer experience, exceptional communication skills, and the curiosity to leverage AI to continuously improve workflows, both your own and those of the developers you support.

• Triage and troubleshoot issues across CI and distributed systems, providing clear technical direction and solutions

• Design and build automation and tooling that meaningfully improves efficiency and experience for both our team and end users

• Drive adoption engineering efforts, including onboarding teams, creating enablement materials, and reducing friction for developers adopting new tools

• Instrument observability of support workflows, analyze metrics, and drive continuous process improvement

• Create and maintain self-service resources including FAQs, how-to guides, and technical documentation

• Craft concise and effective communications around maintenance, incidents, and new features

• Maintain high-quality product feedback by ensuring bug reports and user insights are actionable by engineering teams

• 4+ years industry experience

• Bachelor's degree in computer science or equivalent experience

• Excellent customer collaboration and communication skills, including experience working across technical and non-technical stakeholders

• Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.)

• Familiar with continuous integration, software testing, and build methodologies

• Designing and using web service APIs

• Automation development experience in high-scale operating environments

• Comfortable using AI-assisted tools and workflows as a core part of day-to-day engineering work

• On-call availability when needed

• Experience incorporating AI/ML capabilities or LLM-based workflows into developer-facing tools or processes

• Ability to refine user requirements and prototype new solutions from scratch

• Experience driving adoption of developer tools or platforms across engineering organizations

• macOS, iOS, or UNIX development experience

• Ability to maintain composure and customer-service focus in high-pressure situations

• Flexibility and adaptability to thrive in a dynamic, fast-moving environment

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

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