Sr Associate CRM Software Engineer

Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

About THE Role

Role Description

The Sr. Associate Software Engineer collaborates with Salesforce/Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines. Develop/configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, Git and support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users. Roles & Responsibilities: Configure and develop the Salesforce/Veeva CRM for new and existing features

Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks

Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem

Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise

Maintain and optimize existing configurations and customizations by limiting/ eliminating tech debt to streamline the system

Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline

Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis

Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams

Develop innovative solution using generative AI technologies

Conduct code reviews to ensure code quality and adherence to best practices

Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations

Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements

Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications

Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software

Identify and resolve software bugs and performance issues

Maintain detailed documentation of software designs, code, and development processes

Provide Production Support for CRM to ensure efficient service to system users

Basic Qualifications and Experience: Master’s degree and 3 to 6 years of Computer Science, IT or related field experience OR

Bachelor’s degree and 5 to 8 years of Computer Science, IT or related field experience OR

Diploma and 7 to 10 years of Computer Science, IT or related field experience

Functional Skills: Must-Have Skills 4+ years of experience as a Salesforce CRM Developer

In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations

Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.

Experience with version control systems like Git

Good-to-Have Skills: Experience working with Veeva CRM and large CRM Migration experience

Proficient in Apex, JavaScript, and other programming languages.

Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.

Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.

Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.

Professional Certifications Salesforce Developer 2 (required)

Salesforce Development Lifecycle Designer

Salesforce Platform Builder

Veeva CRM Systems Administrator

Copado Fundamentals I/II (Admin / Developer)

Soft Skills: Excellent critical-thinking and problem-solving skills

Strong communication and collaboration skills

Demonstrated awareness of how to function in a team setting

Demonstrated presentation skills

EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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