Support Engineer, Japan Store Tech

Supply Chain Tech is looking for Support Engineer that is self motivated, eager to learn new things, willing to work in multi-cultural diversified environment. As a Support Engineer in Supply Chain Tech, you will lead support activities for Amazon partnered cross border carriers and you will help in delivering world class quality software to Amazon Global Sellers. We count on Support Engineers to provide technical onboarding support to our partner carriers. You will need to communicate with different Amazon teams across the globe to pave the way for enabling Amazon partnered cross border carriers. Paving the way is not an end, you will be also supporting technical operational activities with those partnered carriers to ensure their service quality is keep raising Amazon’s quality bar. You will also be able to provide QA support for Amazon Global Seller related software. These pieces of software are key to ensure Amazon Global Sellers’ smooth global operations.

Key job responsibilities

1. Modify, maintain and validate business related configurations to satisfy business needs.
2. Leverage GenAI to develop carrier facing or sometimes seller facing software.
3. Perform QA on team developed software. Identify bugs and help to ensure test coverage.
4. Communicate with global team to ensure carrier related configuration are in place and working.
5. Routine management with carrier performance monitoring and tracking.

About the team

The Amazon CN Supply Chain Excellence team is seeking a talented, passionate software development engineer to create feature innovations to innovate towards the best-in-class supply chain experience to unlock faster delivery speeds, lower cost to serve, vaster selections, elevate the selling partner satisfaction and shopper experience, and foster stronger synergy between JP and WW operations.

The CN Supply Chain Excellence team is part of the greater Japan Store Tech, a global software development group.