Senior Microsoft Cloud Services Engineer

Solution Design & Architecture

Architect enterprise-grade Microsoft solutions spanning Azure (networking, compute , storage, identity, security), Microsoft 365, Dynamics 365, and hybrid/on-premises infrastructure tailored to client business objectives .

Lead cloud migration and modernization assessments, including workload evaluation, Azure landing zone design, migration planning, and post-migration optimization.

Design and enforce security architectures using Microsoft Entra ID, Conditional Access, Defender for Cloud, Defender for Endpoint/Identity/Office 365, Microsoft Sentinel, and Purview compliance capabilities.

Develop and present architectural roadmaps, reference designs, and technical solution documentation for client engineering teams and senior leadership.

Client Engagement & Advisory

Serve as a trusted technical advisor to enterprise clients, translating complex technology capabilities into clear business outcomes — cost savings, risk reduction, operational efficiency, and competitive advantage.

Lead discovery workshops, whiteboard sessions, and visioning engagements that align Microsoft platform capabilities with client strategic goals.

Partner with Client Success Managers and Technical Account Managers to deliver monthly operational reviews, quarterly business reviews, and proactive supportability assessments for major migrations or deployments.

Build long-term client relationships by demonstrating consistent technical depth, responsiveness, and a genuine commitment to client success.

Technical Pre-Sales Support

Collaborate with sales, solutions engineering, and partner teams to scope, design, and present Microsoft-focused solutions in a consultative, outcome-driven manner.

Develop statements of work, proposals, technical response documents, and bills of materials for Intelligent Support, Managed Services, and Professional Services engagements.

Support go-to-market strategy by evaluating emerging Microsoft services, building demonstrations, and enabling internal sales teams on new solution offerings.

Leverage AHEAD’s Microsoft partnership programs — including ECIF, Azure Migrate & Modernize (AMM), and Azure Marketplace — to position solutions with maximum client value.

Complex Issue Resolution & Escalation

Act as the senior escalation point for complex, cross-platform incidents spanning Azure, Microsoft 365, and hybrid infrastructure — diagnosing root causes, coordinating remediation, and driving resolution where standard support processes fall short.

Troubleshoot intricate interoperability problems across Microsoft and adjacent technologies, coordinating with multiple vendor support teams when necessary to deliver end-to-end resolution.

Perform root cause analysis on critical and high-severity incidents, documenting findings and implementing preventive measures to reduce future occurrence.

Contribute to operational excellence by developing knowledge base articles, troubleshooting guides, runbooks, and standard operating procedures that uplift the broader engineering team.

Mentorship & Continuous Improvement

Mentor and coach engineers across the Intelligent Support and Managed Services teams, raising the technical bar through knowledge sharing, peer reviews, and structured development.

Stay current with Microsoft product roadmaps, feature releases, and architectural best practices; evaluate new capabilities and recommend innovations that enhance AHEAD’s service offerings.

Contribute to AHEAD’s internal communities of practice, participating in cross-practice development efforts as a subject matter expert for Microsoft technologies.