Helpdesk/Client Systems Specialist

JOB DUTIES AND RESPONSIBILITIES

Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs.

Provide system support to clients operating on the network/domain.

Configure client level software, modify software configuration, and perform basic configuration management functions.

Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems.

Install equipment

Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions.

Periodically review the organization's needs for computer resources and validate computer equipment requirements.

Promote user awareness concerning unauthorized or illegal use of computer hardware and software.

Implement client workstation software patches, security fixes, and service releases according to local instructions.

Perform e-mail management and assist users with creating email storage (PST Files) and moving official emails to electronic file plans.

Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software.

Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.