IT Administrator

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. Are you a customer-focused administrator with excellent attention to detail and a passion for problem-solving? We're looking for an IT Administrator to join our team, supporting colleagues across the UK, EMEA, and global offices. We're looking for an organised and customer-focused IT Administrator to join our Service Desk team. You'll be the first point of contact for IT support requests from colleagues across the UK, EMEA and our global offices, ensuring every request is logged, prioritised and routed to the right team. You'll also provide first-line support for routine queries, monitor key system reports and alerts, and help keep our critical business systems running smoothly. Key Responsibilities Be the first point of contact for IT support requests via phone, email and our service desk system. Log, prioritise and assign incidents and service requests, ensuring all information is recorded accurately. Provide first-line support for routine queries, including password resets and account-related requests. Escalate business-critical issues promptly to ensure they are resolved quickly. Monitor and action daily reports to maintain system and data integrity. Prepare and process user access requests. Monitor system alerts and software integration errors, resolving or escalating issues as appropriate. Keep users informed with clear updates and excellent customer service throughout the support process. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys problem-solving, working as part of a team, and delivering a great support experience. What We're Looking For Minimum of 6 GCSEs, including English and Maths (Grade C/4 or above) or equivalent Strong customer service and communication skills, with the ability to interact professionally with colleagues at all levels Excellent attention to detail and organisational skills A reliable, flexible, and enthusiastic approach to work Ability to prioritise tasks and work effectively in a fast-paced environment Additional Information This is a fully onsite role based in St Ives. Our Commitment to You At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way. Pay Range: £27,450.00-£30,500.00 Ready to Make an Impact? Join us at Acushnet Company and be part of a team that values excellence and innovation. EEO and Additional Statements Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled. Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates is E-Verify. Please click here for more details. Global Candidate Privacy Notice WHERE PERFORMANCE MEETS PURPOSE The history of Acushnet Company is tightly woven in the game of golf. From the beginning, we’ve been unwavering in our purpose to enrich the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. Our dedicated associates bring their unique experiences and perspectives and are united by a common purpose. Our team takes great pride in their work, living by the credo: ‘Autograph your work with excellence.’ This commitment to excellence, along with the passion and dedication of our associates, has earned us our position as leaders in every category in which we compete. Our strong culture, driven by our core values, continues to drive our success. Home to leading golf brands and products – including Titleist, the #1 ball in golf, and FootJoy, the #1 shoe and glove in golf, we honor our rich history while staying focused on the future. We embrace our role as “bridge builders” and are committed to leaving our brands, communities, and the game of golf in a better place. Our drive to innovate is purposeful, ensuring our future is as strong as our position leading the golf industry.