Manager, Digital Solutions - AI Enablement

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Manager, Digital Solutions - AI Enablement

Jacksonville, FL, United States and 4 more (Hybrid)

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Job Description

The Manager, Digital Operations & AI Enablement provides strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence. This role oversees a blended team, ensures governance and change enablement, and optimizes user experience across digital systems. Responsibilities include privileged access to sensitive HR and payroll data, supporting AI tool deployment, and maintaining operational continuity—including after-hours support and occasional travel to align global operations.

This position will operate under Hybrid work arrangement, reporting at least 3 days per week to an Acosta Office.

Responsibilities

• Own end‑to‑end support, operations, and continuous improvement of the Microsoft Power Platform ecosystem, including Power Automate, Power BI, Copilot Studio, and Project Operations.
• Serve as the primary operational lead for AI‑enabled Power Platform solutions in production, supporting 500+ active users across enterprise teams.
• Provide day‑to‑day oversight and technical direction to a contractor‑heavy team, including Automation Engineers and AI/LLM resources; manage work prioritization and delivery quality.
• Lead production support and break/fix resolution for employees building or extending solutions on the Power Platform, ensuring stability without stifling innovation.
• Support the enterprise rollout, adoption, and ongoing enhancement of Project Operations as a strategic replacement for tools such as Asana, Monday.com, and future CRM sunsets.
• Partner with stakeholders to rebuild and modernize reporting and insights, leveraging Power BI and AI‑assisted analytics.
• Act as a hands‑on problem solver, routinely stepping between strategic planning, technical troubleshooting, system configuration, and solution design.
• Coordinate delivery and support across multiple time zones, ensuring seamless workload transitions and reliable operational coverage.

Qualifications

• Education: Bachelor’s degree in Information Systems, Technology, Business, or a related field preferred (or equivalent practical experience).
• Experience: 4 or more years supporting enterprise digital platforms, digital operations, or IT service delivery in a corporate environment.
• Platform Expertise: Hands-on experience with Microsoft digital platforms, including Power Platform (i.e. Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow.
• AI & Automation Enablement: Experience supporting the testing, deployment, or adoption of AI-assisted tools, automation workflows, or digital assistants to improve operational efficiency.
• Operational Delivery: Strong understanding of production support, incident response, deployment coordination, and operational workflows in a live enterprise environment.
• Governance & Change: Working knowledge of platform governance, change enablement, lifecycle management, and service management practices.
• Collaboration & Communication: Ability to partner effectively with technical and non-technical stakeholders, translate requirements, and support global teams across multiple regions.
• Leadership Exposure: Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability.

About Us

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

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Job Info

• Job Identification25094
• Job CategoryAdministration
• Posting Date04/06/2026, 11:40 AM
• Job ScheduleFull time
• LocationsJacksonville, FL, United StatesCharlotte, NC, United StatesLewisville, TX, United StatesRogers, AR, United StatesChesterfield, MO, United States(Hybrid)
• Minimum Salary0.00
• Maximum Salary0.00

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I understand that the Company is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and associates without regard to race, color, religion, sex, sexual orientation, disability, medical condition, veteran status, gender identity, genetic information, national origin, citizenship status, age, marital status, pregnancy or any other characteristic or status protected by law. I understand that this employment application and any other Company documents are not promises of employment.

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NOTICE TO MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

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LEGAL WAIVER: I acknowledge that if I become employed by the Company, I may perform employment services on property and/or in retail or office locations owned or operated by the Company’s customers or clients. I explicitly acknowledge and understand that I am not an employee of the Company’s customers or clients. If I am injured while working, I have rights under state workers’ compensation laws and can pursue remedies available to me under those laws. Nothing herein shall constitute a waiver or release of my rights under any state workers’ compensation laws. IF I AM INJURED WHILE WORKING, MY EXCLUSIVE REMEDY WILL BE IN ACCORDANCE WITH MY WORK STATE’S WORKERS’ COMPENSATION LAWS. I AGREE TO WAIVE, RELEASE AND HOLD HARMLESS THE COMPANY’S CLIENTS AND CUSTOMERS ON WHOSE PROPERTY I WORK OR ON WHOSE BEHALF I PERFORM SERVICES, AND ITS/THEIR EMPLOYEES AND INSURERS FROM ALL CLAIMS AND LIABILITY THAT ARISE RELATING TO MY EMPLOYMENT INCLUDING, PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE CAUSED IN WHOLE OR IN PART BY THE NEGLIGENCE OR LIABILITY OF THE COMPANY’S CLIENTS OR CUSTOMERS. I AM WAIVING THESE LEGAL RIGHTS AS A CONDITION OF ACCEPTING EMPLOYMENT WITH THE COMPANY.

This Waiver, Release and Hold Harmless survives the termination of my employment.

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I hereby certify that all of the information provided by me in this application (or any other accompanying or required documents) is true and complete to the best of my knowledge. I understand that the falsification, misrepresentation or omission of any facts in said documents may be cause for denial of employment or immediate termination of employment regardless of the timing or circumstances of discovery. I understand that submission of an application does not guarantee employment. I further understand that, should an offer of employment be extended by the company, that such employment is for no specified duration and may be terminated by either the company or myself at any time, with or without cause or notice. I understand that none of the documents, policies, procedures, actions, statements of the company or its representatives used during the employment process is deemed a contract of employment, real or implied. In consideration for employment, I agree to conform to the company’s rules, regulations, policies and procedures at all times and understand this is a condition of employment. I understand that if offered a position, I may be required to submit to a pre-employment drug screen and/or background check and my employment is contingent upon satisfactory results of any checks. I authorize the release of information requested in the purpose of reference checks, background investigations and employment verification. I understand that unsatisfactory results from or refusal to complete these pre-employments checks will result in withdrawal of any employment offer. I understand that if offered a position that requires me to use my personal vehicle for business purposes I will be required to provide evidence of insurance and agree in writing to keep this insurance current throughout my employment. I understand that this application is considered current and will be stored electronically for one year. If I wish to be considered for employment after this period I may be asked to fill out and submit a new application. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION WITHOUT REGARD TO RACE, COLOUR, ANCESTRY, CREED, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, DISABILITY, PLACE OF ORIGIN, ETHNIC ORIGIN, CITIZENSHIP, AGE, RECORD OF OFFENCES, MARITAL STATUS, FAMILY STATUS, OR ANY OTHER PROTECTED GROUND.

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