Solution Architect

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with their business goals. This role requires close collaboration with sales and delivery teams to craft strategies that not only meet client expectations but also provide a strong foundation for successful project execution. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, innovative, and add significant value to the client s operations.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the design and implementation of complex solutions ensuring alignment with client objectives.
• Facilitate communication between technical teams and business stakeholders to ensure clarity and shared understanding.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong expertise in designing and implementing IT service management workflows and processes.
• Experience in integrating ServiceNow ITSM with other enterprise systems to enhance operational efficiency.
• Ability to analyze complex business requirements and translate them into scalable technical solutions.
• Familiarity with best practices in IT service delivery and incident, problem, and change management.
• Skilled in collaborating with cross-functional teams to drive solution adoption and continuous improvement.

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Pune office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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