Source description
About the role
THE WORK: Discover new opportunities to collaborate and contribute to important decisions while providing solutions to challenges that arise within and across multiple groups. You will engage with various teams and support collective efforts to perform effectively. This role will involve sharing expertise and guiding others to make informed decisions. We look forward to welcoming someone who is eager to make a meaningful impact and grow alongside us.
Ensure production systems are available and operating according to defined service level agreements. Drive the resolution of incidents and outages while maintaining clear communication throughout the process. Facilitate the restoration of services to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Oversee data retention practices to ensure compliance and reliability.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management. A minimum of 2 years of experience in relevant related skills. Bachelor's Degree in relevant field of studies.
Bonus Points IF YOU Have
- Intermediate problem solving skills. Advanced communication skills. Beginner knowledge of incident management. Intermediate organizational skills. Advanced analytical thinking.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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