Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Apache Tomcat Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role Description: Act as the ongoing interface between the client and the system or application. Responsible for end-to-end administration of enterprise middleware infrastructure including Apache HTTP Server, Apache, IBM WAS, Oracle Weblogic,Tomcat, Microsoft IIS, IBM MQ message queuing platforms, and Ansible-based automation across hybrid on-premises and cloud environments. Ensures high availability, performance, and security of application delivery and messaging layers that underpin critical business applications. Must Have Skills: Apache HTTP Server, Apache Tomcat, IBM WAS, Oracle Weblogic, Microsoft IIS (Internet Information Services), Ansible (Automation & Configuration Management), IBM MQ, Hybrid Middleware Operations, SSL/TLS Certificate Management, Web Application Deployment Job Requirements: Key Responsibilities: Administer Apache HTTPs, IHS Server including virtual hosts, mod rewrite, mod proxy, load balancing, and SSL/TLS configuration Administer Apache Tomcat, IBM WAS, Oracle Weblogic application servers including web application deployment, JVM tuning, connector configuration, and cluster management Administer Microsoft IIS including site bindings, application pools, HTTPS offloading, URL rewrite rules, and Windows Authentication Manage IBM MQ: queue managers, channels, queues, topics, dead-letter queues, and message persistence Maintain Ansible playbooks and roles for automated provisioning, configuration management, patching, and deployment across middleware tiers Maintain reverse proxy, load balancer, and web application firewall (WAF) rules across Apache and IIS Manage SSL/TLS certificate provisioning, renewal, and deployment across Apache, Tomcat, and IIS platforms Monitor middleware health, thread pools, JVM heap usage, MQ queue depths, and message throughput Perform middleware patching and version upgrades across Apache, Tomcat, IIS, and MQ platforms using Ansible automation Troubleshoot application deployment failures, connection pool exhaustion, MQ channel errors, and certificate issues Maintain middleware runbooks, Ansible inventory, deployment playbooks, and architecture documentation Enterprise Tools & Platforms: Apache HTTP Server: httpd, mod ssl, mod proxy, mod rewrite, mod status, virtual hosts, access / error log analysis Apache Tomcat: Tomcat Manager, server.xml, context.xml, catalina.sh, JVM options, clustering, session persistence Microsoft IIS: IIS Manager, web.config, Application Request Routing (ARR), URL Rewrite, application pool recycling, HTTPS bindings Message Queuing: IBM MQ (runmqsc), Ansible: Ansible Core, Ansible Automation Platform (AAP), Roles, Playbooks, Inventory, Ansible Vault Monitoring: Splunk Automation: Ansible, PowerShell, Python, Jenkins (CI/CD integration) ITSM: ServiceNow Backup: Networker Security: SSL/TLS (OpenSSL, Let's Encrypt, enterprise CA), WAF rules, CIS benchmarks, Qualys SLA / KPI Ownership: Ensure adherence to SLA/KPI commitments across Apache, Tomcat, IIS, Ansible, and MQ platforms Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all middleware and messaging incidents Monitor web server availability, MQ queue depth SLAs, Tomcat response times, and Ansible job success rates Publish service performance reports and contribute to monthly service review decks Client Facing Responsibilities: Participate in war room calls during major middleware or messaging platform incidents Handle escalation matrix and maintain clear communication with application, development, and business stakeholders Provide timely status updates during incidents, patching windows, and application deployment events Participate in governance, service review, change advisory board (CAB), and capacity planning meetings Coordinate with IBM Support, Red Hat (Ansible), and Microsoft Support for critical issue resolution Technical Experience: 3 to 5 years of total experience in middleware administration covering Apache, Tomcat, IBM WAS, Oracle Weblogic, IIS, and enterprise MQ platforms Hands-on experience writing and maintaining Ansible playbooks for middleware automation and configuration management Working knowledge of IBM MQ administration including queue manager management, channels, and troubleshooting Practical experience with SSL/TLS certificate lifecycle management across multiple middleware platforms Familiarity with hybrid environments including on-premises middleware integrated with cloud-hosted application tiers Exposure to CI/CD pipelines (Jenkins, GitLab CI) and infrastructure-as-code practices is a plus Red Hat Certified Engineer (RHCE) or Ansible Automation certification preferred IBM MQ Administrator certification a plus Professional Attributes: Strong communication and stakeholder management skills in a client-facing environment Ability to handle critical middleware and messaging incidents and coordinate escalations under pressure Flexible to work in a hybrid on-call or 24/7 rotation model as required Strong analytical and troubleshooting mindset across multi-tier application stacks Willingness to cross-train across middleware technologies and adopt emerging automation and containerization tooling Educational Qualification: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Relevant industry certifications in Red Hat Ansible Automation, IBM MQ, Apache administration, or Microsoft IIS are strongly preferred. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. 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