GN - SONG - Service – Service Now – Associate Manager

Job Title - GN - SONG - Service - Nice CXOne - Manager Management Level: 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Cloud contact center/ CCaaS/ Conversational AI Good to have skills: Nice CXone Experience: Minimum 10+ years of experience is required Educational Qualification: MBA/PGDM from tier 1 or 2 Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales As part of these, you will drive the following: Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills. Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance Professional & Technical Skills: Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle Demonstrate relevant financial and budget competencies Additional Information: MBA from a tier 1 institute (good to have) 8+ years’ experience in project management or technically relevant occupation, experience in Contact Center or telephony industry. Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. 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Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. 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