Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Dynatrace APM Good to have skills : Splunk, Datadog Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with cross-functional teams to design, code, and enhance various components across systems or applications. You will utilize modern frameworks and agile practices to ensure the delivery of scalable and high-performing solutions, while also addressing any challenges that arise during the development process. Your role will require a proactive approach to problem-solving and a commitment to continuous improvement in software development practices.

The Dynatrace Observability Engineer supports the design, implementation, and operation of end to end observability across applications, infrastructure, and cloud platforms using Dynatrace. The engineer collaborates with development, SRE, operations, and platform teams to deliver consistent monitoring, operational visibility, and observability insights. The engineer focuses on implementing observability standards, supporting incident analysis, and ensuring consistent visibility across systems through effective use of Dynatrace capabilities.

Primary Skill: Dynatrace APM Good To Have Skills: Experience with Splunk, Datadog.

Required knowledge & Experience Hands on experience with Dynatrace Observability o OneAgent deployment and lifecycle activities o Management zones, tagging strategies, and access configuration o Dashboard creation, alert configuration, and tuning Understanding of metrics, logs, and distributed tracing Experience supporting Davis AI problem analysis and incident triage Ability to perform AI driven RCA and noise reduction activities Ability to analyze runtime system behavior and service dependencies Understanding of capacity trends from an observability perspective Adherence to defined observability standards and documentation practices Dynatrace Associate Certification (preferred) Ability to design scalable telemetry pipelines with sampling, filtering, and enrichment Ability to analyze runtime behavior and service dependencies using traces and metrics

GenAI & Tooling Skills (nice to have) Awareness of GenAI / Agentic AI concepts in IT operations Ability to execute defined automation rules or prompts Analytical skills to validate AI generated insights

Key Responsibilities Implement Dynatrace onboarding for applications and environments Configure dashboards, alerts, and monitoring views Support incident investigation and RCA Apply reusable observability patterns and best practices Integrate Dynatrace with ITSM tools (e.g., ServiceNow) for incident creation, correlation, and tracking Provide observability support during production issues, outages, and stabilization activities Support AMS / production operations Maintain observability documentation Participate in knowledge sharing sessions Deploy and manage OpenTelemetry Collectors (agent and gateway modes) Configure telemetry pipelines for metrics, logs, and traces

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Mentor junior team members to enhance their skills and knowledge.
• Continuously evaluate and improve development processes to increase efficiency.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Dynatrace APM.
• Good To Have Skills: Experience with Splunk, Datadog.
• Strong understanding of application performance monitoring and optimization.
• Experience with modern software development frameworks and methodologies.
• Proficient in coding languages relevant to software development.

Additional Information:

• The candidate should have minimum 3 years of experience in Dynatrace APM.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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