Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BusinessObjects Business Intelligence Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the implementation of system updates and enhancements to improve performance and stability.
• Support junior team members by providing guidance and sharing best practices.

Professional & Technical Skills:

• Resource must have exposure to Business Object Migration or upgrade Projects
• Good to have exposure to Business Object Admin Activity which includes Security setup, Object Migration, trouble shootings
• Resource must have exposure to Web Intelligence and Analysis for Office Reporting for tool for supporting with Migrations, remediations
• Resource must have exposure to SAP BOBJ 4.1 or higher level
• Resource who can work on different levels of testing, system validation, cutover management.
• Resource must have basic knowledge of SAP Analytics Reporting
• Must To Have Skills: Proficiency in SAP BusinessObjects Business Intelligence.
• Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
• Experience with monitoring and maintaining business intelligence platforms to ensure optimal performance.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with database concepts and query languages to support data-related troubleshooting.
• Capability to work under pressure and manage multiple tasks in a fast-paced environment.

Additional Information:

• The candidate should have minimum 2 years of experience in SAP BusinessObjects Business Intelligence.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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