Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves a proactive approach to identifying challenges and ensuring smooth operation of software applications. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot issues.
• Document findings and solutions to support knowledge sharing within the team.
• Monitor system performance and recommend enhancements to improve stability and efficiency.
• Assist in the deployment and testing of software updates and patches.
• Provide timely and clear communication to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:

• Required Skill: Expert proficiency in UKG Pro Workforce Management.
• Strong analytical skills to diagnose and resolve complex software issues.
• Experience with system monitoring and incident management tools.
• Ability to interpret technical documentation and communicate technical information effectively.
• Familiarity with software lifecycle processes and support methodologies.
• Proficient in troubleshooting and root cause analysis within enterprise software environments.

Additional Information:

• The candidate should have experience in UKG Pro Workforce Management -Timekeeping, Scheduling and Forecasting.
• This position is based at our Cebu office. Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.