Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Enterprise Solution Architect, a typical day involves leading the creation and design of sophisticated solutions that span multiple service areas and transformational initiatives. This role requires orchestrating the integration of various components and resources to deliver comprehensive and cohesive solutions that align with the strategic objectives of the client organization. The position demands continuous collaboration with diverse teams to ensure that the solutions developed maximize value and meet the evolving needs of both the client and the organization. The architect plays a pivotal role in steering the direction of complex projects and ensuring seamless execution across different domains. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Drive innovation by identifying opportunities to enhance solution design and delivery. - Facilitate effective communication and coordination among stakeholders to ensure alignment and successful project outcomes. - Mentor junior team members to support their professional growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Experience in designing and implementing integrated IT operations solutions. - Strong knowledge of IT service management frameworks and best practices. - Ability to analyze complex business requirements and translate them into scalable technical solutions. - Skilled in collaborating with cross-functional teams to deliver end-to-end solutions. - Excellent problem-solving skills with a focus on operational efficiency and client satisfaction. Additional Information: - The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management. - This position is based at our Hyderabad office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture