Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Palo Alto Networks Firewalls Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various critical business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of multiple interconnected components. The engineer collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to identify potential disruptions before they impact business functions. The role demands adaptability and a proactive mindset to manage complex technical challenges effectively. We are seeking a highly skilled Palo Alto Firewall Engineer with strong expertise in GlobalProtect VPN solutions to design, implement, and manage secure remote access infrastructure. The role involves supporting global enterprise environments, ensuring secure connectivity, high availability, and seamless user experience for remote workforce. Job description Firewall Management Design, deploy, configure, and manage Palo Alto Next-Generation Firewalls (NGFW). Implement and manage security policies, NAT rules, App-ID, User-ID, and Content-ID. Perform firewall rule analysis, optimization, and compliance auditing. Handle firewall upgrades, patching, and lifecycle management. GlobalProtect (Core Focus) Design and implement GlobalProtect VPN (Portal & Gateway architecture). Remote Access VPN Always-On VPN Clientless VPN (if applicable) Manage authentication mechanisms (LDAP, RADIUS, SAML, Azure AD, MFA). Split tunnel & full tunnel configurations HIP (Host Information Profile) checks Endpoint security posture validation Optimize VPN performance and ensure high availability (HA configuration). Monitoring & Troubleshooting Troubleshoot L2/L3, VPN, and application connectivity issues. Analyze logs and packet captures for deep troubleshooting. Work with cross-functional teams (network, security, application teams). Automation & Optimization

Automate routine firewall/VPN tasks using APIs or scripting (Python). Improve operational efficiency and enforce standardization.

Required Skills Strong hands-on experience with Palo Alto Firewalls (PAN-OS) Deep expertise in GlobalProtect VPN architecture and troubleshooting Knowledge of:IPsec, SSL VPN concepts Routing protocols (BGP, OSPF, Static) NAT, DNS, TCP/IP Experience with Panorama central management SSL Decryption Authentication & Integration:LDAP, RADIUS, SAML, Azure AD integration Multi-Factor Authentication (MFA) Certifications (Preferred) PCNSE (Palo Alto Networks Certified Network Security Engineer) PCNSA (Preferred) Any cloud certifications (Azure / AWS) Soft Skills Strong troubleshooting and analytical mindset Excellent communication and stakeholder management Ability to handle high-severity incidents in global environments Documentation and reporting expertise

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to streamline support processes and improve response times.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.
• Strong knowledge of firewall configuration, management, and troubleshooting.
• Experience with network security protocols and best practices.
• Ability to analyze logs and network traffic to identify security threats and system issues.
• Familiarity with incident management and escalation procedures.
• Skilled in collaborating with cross-functional teams to implement security solutions.

Additional Information:

• The candidate should have minimum 5 years of experience in Palo Alto Networks Firewalls.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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